Key to Becoming Successful & Building a Strong Customer Base in the D2C Brand
Key to Becoming Successful & Building a Strong Customer Base in the D2C Brand

D2C has been on the rise for some time and is quickly transitioning from a fad to a widely used business model. The pandemic of 2020 further shifted the market in favor of direct-to-consumer (D2C), encouraging more individuals than ever to shop online and satisfy their desire for a deeper sense of connection with their favorite businesses.

Brands can easily enter the market by selling directly to consumers (D2C) without the help of a middleman. By taking this path, brands can speak with and learn from their customers directly.

Startups and businesses alike are using the D2C paradigm today to:

  • Create innovative new goods and services.
  • Obtain useful customer information
  • Increase your profit margins
  • Increase consumer involvement and brand loyalty
  • Faster scaling

Manufacturers and CPG (Consumer Packaged Goods) brands are increasingly using the Direct-to-Consumer (D2C) strategy to bypass middlemen and join the market directly. 

What is Direct-to-Consumer (D2C)?

Manufacturers and CPG companies can sell directly to consumers using the low-barrier-to-entry D2C eCommerce model. The Direct-to-Consumer business strategy, which “cuts out” the retail middleman and sells directly to the end-user, has been shown to completely disrupt the conventional approach.

Yes, by definition, direct-to-consumer businesses do not involve third-party retail companies in their business models. But that doesn't mean the retail side of the equation doesn't exist. In other words, going D2C means that the manufacturer is responsible for all retail-related aspects of the business in addition to original manufacturing and fulfillment.

Perhaps you are pondering:

'When they could just as easily continue selling their goods to retailers wholesale, why would a manufacturer take on this additional responsibility?' This question has two aspects, both of which revolve around how the requirements, expectations, and behaviors of the modern client are changing.

First off, when investigating a range of goods or brands, or when making a purchase from a particular brand, customers of today want to be able to go straight to the source. For instance, Astound Commerce discovered that 55 percent of buyers prefer to make purchases in the same manner as they conduct their research—directly on the manufacturer’s website.

While the barriers to entry for a startup D2C brand are relatively low, keep in mind that you are competing against big players like Amazon and Walmart, which have already established massive customer bases. This is why you must have a strategy in place to help you become a recognized brand and disrupt the status quo. To make a name for yourself in your industry, you must stand out from the moment you launch your D2C brand.

What Does it Take for D2C Success?

Here are some things to consider if you want to go down the D2C route:

Choose an Everyday Item and Make it Accessible - Know why you should enter the market before you even decide to build a direct-to-consumer brand. Along with being affordable, concentrate your product and branding messages on addressing frequent consumer pain areas.

Build a Subscription-based Business Model - Many popular direct-to-consumer (D2C) businesses provide a subscription plan that allows clients to unsubscribe at any time. Customers can save time, money, and effort by using the subscription model. Additionally, it aids in increasing customer retention.

Offer Easy, No-fee Returns - A free returns policy assures your customers that your brand is trustworthy and gives them the confidence to buy from you. Many well-known e-commerce companies, such as Amazon and Flipkart, use this strategy. If people are unfamiliar with your brand, free and easy returns will entice them to buy something from you. Make sure you offer excellent customer service when exchanging or returning products. 

Influencer Marketing - While not everyone is a star entrepreneur — though it would be nice — you can certainly use celebrity influencers to help promote your product. Working with influencers will expand your customer base. Influencers typically have a large audience to whom they can spread the word about your product. People will consider purchasing your product if they give it positive reviews. You may not have a large budget for influencers if you are just starting out. In this case, you ought to work with micro-influencers from your niche. Connect with people who have a reputable number of followers to raise brand awareness.

Use Infographics and Memes - Memes have gained fame, and many individuals use Instagram solely to skim through them. Increase your following by using memes to communicate your brand's mission or your products. Users tag one another in memes, thus if your memes are good, the reach of your brand will naturally increase.

What makes your products superior? What advantages do you present? Why should they only purchase from you? We strongly advise using infographics to respond to these queries.

Encourage Your Customers to Spread the Word - Would your customers or other users create content for your brand? Creating content would only benefit your brand, not your customers. Customers must be incentivized. You can hold different contests, give shout-outs to your customers, and award prizes to them.

  • 10 shares: Shout-out
  • 25 shares: Discount Coupon
  • 40 shares: Freebies

You may devise several strategies to reward your customers in the same way.

Provide Testimonials - You can ask your customers to talk about the brand. Instead of just you speaking, give other users opportunities. People tend to believe what other users have to say about a brand. So, if a large number of people on social media and your website speak positively about your brand, your company's goodwill will grow. People will have more faith in your brand, and your sales conversions will rise as a result.

Give Memorable Customers Experience  - A good customer relationship is essential for any business. Connect with your target audience and learn about their needs. After understanding, it is critical to fulfill them in a unique way. You must treat them well from beginning to end, in addition to providing a high-quality product. Your after-sales support should be outstanding.

Make sure your team returns every call; if any are missed, they should call the person again. Respond to all emails within 24 hours and be courteous while answering any questions. If you have made a mistake, admit it and offer an explanation of what went wrong. You’ll stay in the race for a while if people associate your brand with good recollections.

What Lies Ahead?

D2C, in our opinion, is here to stay. It makes first-party connections possible that otherwise wouldn't have been possible. Additionally, it improves consumer profiling and micro-segmentation, which aid in tailoring the experiences of customers.

A D2C maturity curve will exist. By category, different success factors will apply. And distribution will either be multi-channel or exclusively available online. Additionally, when D2C brands grow and develop, many of them choose the other path and join offline retail in order to increase their visibility, experience, and reach. Investments in talent and channels, including digitizing in-store experiences, are necessary for this omnichannel push.

Whatever the outcome, the times need you to re-evaluate how to connect with customers and control the arena of consumer relationships. D2C has the potential to be your most powerful weapon.

Stay on top – Get the daily news from Indian Retailer in your inbox
Also Worth Reading