Quikr has launched QuikrServices with a special focus on the unorganized sector of service providers across the country. Quikr has been facilitating buying, selling and rentals across 12 categories via its platform, and its new vertical provides easy access to reliable service providers across sub-categories such as home, travel, financial, health, fitness, beauty and event services.
QuikrServices addresses customer needs by bridging the gap between the offline local home services ecosystem and online demand for the same. It reduces the time and effort taken to find technicians or experts in a given area through location based results that include verified listings and options to call service providers or request a call-back. The platform also takes on the challenge to reduce the shortlisting process with the Quikr Connect feature that allows customers to state their needs to customer care executives who in turn connect them with service providers that best match their requirements.
Sharing his views on the launch of QuikrServices, Pranay Chulet, Founder & CEO, Quikr said, “Marketmaking in the services category is a hard problem to crack standalone. However, over the years, Services has organically become a huge category on our platform as it goes very well with our other strategic categories like C2C, Homes and Cars. The unorganized and fuzzy nature of supply and demand is the biggest challenge in this sector and now QuikrServices is here to bring some structure to this chaos.”
P. D. Sundar, Head of QuikrServices, said, "The typical urban consumer has a wide range of needs from interior design to carpentry, from home cleaning to pest control, from computer repair to leaking taps and many other such daily needs. As a vertical, QuikrServices will help customers meet these needs much faster and save their effort and money in the process. We want to provide our consumers all services under one roof without having to compromise on the authenticity of the service".
QuikrServices is piloting several features to help bring more transparency and allow consumers to opt for the best service providers in their region. These include a feature to instantly connect the consumer with relevant service providers through a free and anonymous 2-way conference call, on-demand services with a pre-defined price list and confirmed booking; a “Needs Dashboard” to help track and manage conversations with service providers from the time of booking till delivery of the service and also a ratings and review feature.
Quikr is a pioneer in the cross category classifieds space and has been in the process of enhancing its product and service portfolio through a series of verticals to bring a deeper experience to its users in strategic categories. With a keen eye on consumer trends and market needs in India, the company now has multiple specialized platforms – QuikrC2C, QuikrCars, QuikrHomes, QuikrJobs and QuikrServices. It has also brought a series of innovations to Indian consumers such as a Missed Call service for new mobile internet users, chat based communication, Maximum Selling Price (MSP), and payments and delivery for C2C transactions.