Velvetcase.com, an online destination for jewellery has used the latest technology to pump up its business. In a recent development, company has utilised the services of WhatsApp to effectively close a mammoth sale of Rs 1.62 crore over the messaging app.
The order was placed a young bride from Mumbai who recently visited the site in search for her exquisite wedding jewellery. Post finalizing a couple of options, she got in touch with the customer care team at VelvetCase to take things further. The team along with company’s in-house designers assisted bride and her family to finalise deigns over WhatsApp group. It was on WhatsApp that the bride was sent over 1000 product designs to understand her taste and preferences. Once she zeroed down on a design, the piece was custom-made to her liking, and VelvetCase was able to close a deal worth 1.62 crores.
Kapil Hetamsaria, CEO & Co-Founder, VelvetCase said, “Our design team is trained and dedicated to give the customer what they want. I am absolutely thrilled with this accomplishment, and it is indeed a moment to rejoice for all of us. We are looking forward to closing such deals in the future, where customer satisfaction though accessible mediums is the prime motive.”