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G Pandrang Row

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Putting patron before profit

Today it is not about customer satisfaction. Customer delight is where it is at. A retailer needs to understand that it is the consumer who holds the key to his/her gains. Read on to know more

BY Jasmeet Sahi  |  Dec 16, 2009  |  comments ( 0 )  | 

The two pillars of efficient retailing

Organised retail in India has arrived. But a lot needs to be done to establish its feet firmly into the soil. Efficient retailing is the call of the day. A look at how retailers can adopt it…

BY Jasmeet Sahi  |  Dec 09, 2009  |  comments ( 1 )  |