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At an ordinary retail store, bots can easily reduce the work burden of its human counterparts.
Growth will be aided by several factors including rising internet penetration, drop in data access costs, shift to smart phones, flow of credit to consumers and micro enterprise increase in domestic consumption, affluent middle-class and rising income and
Global retailers such as Lush, Apple, Ernster amongst others focusing on customer first approach not only to win laurels but also to improve business.
Chat Bots can simulate a human interaction by understanding a userâ€™s queries and providing human-like response. Chat Bots use a technology to understand human inputs (voice or text), apply context and provide output.
While retailers are constantly involved in introducing new trends, industry leaders are also looking at customer engagement programs, which is the biggest influencer in the retail and e-commerce segment.
With competition increasing fiercely in the retail world, many brands have taken on to innovation technology for enhancing their business. Conversational commerce is one such initiative.
Online shopping portals have extensively been using predictive capabilities to gauge consumer interest in products by building a targeted understanding of preferences.
As consumers have become tech friendly, technology can allow retailers to interact and offer excellent services to them.
Winning market-share in India is one of Amazon's biggest challenges right now. It hit $1 billion in sales there faster than it has in any other geography, but continues to face huge hurdles and growing competition.