A CRM tool will improve efficiency in this aspect. The better your relations with your customers the more your organizations goodwill and profitability.
The shopper behavioral & lifestyle landscape is shifting, user expectations are high. Gone those days when personalized, relevant content was exclusivity, its basic hygiene now.
The advent of technology and digital applications has enhanced the space to explore and maximise online avenues for online shopping - and this e-commerce space has grown by leaps and bounds.
Customer experiences are being created by harnessing the power of technology and adopting customer oriented practices and it is important, when the whole ecosystem is trying to remain ahead of their competition.
To compete in this fiercely completive market, retailers need to build brand trust in the mind of the shoppers to lessen the gap of communication between the two for healthy business.
Customers are an important aspect of every business and retail is no different. A satisfied customer brings in both business and profits. There is always room for improvement in the way they are served. Read on to know