43 pc Prioritize Personalized Customer Support in Retail
In the fast-paced world of retail, delivering exceptional customer experience is not just a goal; it's a necessity. From the traditional markets of…
Customer Experience Needs to Be Disrupted With the Power of AI in E-Commerce
The Indian e-commerce industry has been growing by leaps and bounds and is expected to surpass the US by 2034 to become the world’s second-largest.…
How FMCG Companies can Build a Customer-Centric Supply Chain
As end-consumers increasingly make their presence on digital channels and platforms, companies and brands are reimagining their customer connect…
The Power of Operating Model in Customer Experience
 In an era where customer expectations are constantly evolving, the ability to adapt and innovate is paramount for any business striving to thrive.…
Explore Upcoming Events And New Age Agendas
  • Restaurant Awards 2024 Mumbai
    19 Mar, Hotel Trident, Mumbai

    Restaurant Awards 2024 is the top honour bestowed upon the greatest in the industry who have tirelessly dedicated their lives walking an extra mile to raise the bar of the Food & Beverage Sector.

  • IReC 2024
    29-30 Apr, Hotel Sheraton Grand, Bengaluru

    Launched in 2014, the Industry of Retail & eCommerce Summit has seen many years of growth, evolution and transition.

  • D2C INDIA 2024
    29-30 Apr, Hotel Sheraton Grand, Bengaluru

    Setting in Motion the New Commerce Revolution as the biggest and widest D2C community will gather in 2024.

  • Franchise India 2024 Delhi
    18-19 May, (IICC) India International Convention and Expo Centre, Delhi, India

    Meet 500+ franchisors across diverse industries, network with 40,000+ verified buyers, and gain insights from the startup community.

  • India EV Show
    29-30 June, Hall No. 3, Chennai Trade Centre, Chennai

    The INDIA EV SHOW's 4th edition is a Premier Show & Exhibition, sparking innovation and forging connections between emerging Startups and established heavyweights in the electric mobility arena.

  • FROEXPO Chennai
    29-30 June, Hall No. 2, Chennai Trade Centre, Chennai

    India’s premier and most trusted Business & Tradeshow is back in Chennai to provide a platform for highly evolved prospects, qualified investors, entrepreneurs from across India, neighbouring countries and delegations from other parts of the world.

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How to Enhance Customer Experience Through Digitization in the Retail Industry
'Customer is King' is an adage that has been etched in our minds since time immemorial, and it could not be further from the truth. Be it any…
The Power of Conversational Commerce: What Should CX Leaders Look Out For in 2023
With India clocking Rs 3,200 crore of digital transactions between April and July 2022, it is safe to say that the digital payment domain in the…
Address API: The Key To E-commerce Success
Most e-commerce business owners will agree that when it comes to sales, there is no greater horror than the dreaded churn rate on the checkout page.…
How AI is Creating a Customer Intelligence Pool for Businesses
In the age of Retail 4.0, Artificial Intelligence with connected technology enables retail enterprises to understand customers with multi-dimensional…
How AR and VR Technologies are Driving Customer Experiences
Augmented Reality (AR) and Virtual Reality (VR) connect the physical and digital worlds. With AR and VR, you can soak in information in a manner that…
5 Ways of Creating an Engaging and Effective Customer Experience Using Messaging
Bazaars are buzzing, shops are decked up and customers are happy shopping – online and offline. The festive season has truly brought cheer to…
How Brands are Leveraging Experiential Retail to Re-define Customer Experience
The future of retail is dynamic and exciting – rooted in the re-imagination of engagement channels, disruption of business models, and innovations in…
How Effective SaaS-based Tech Integration can be the Key to Navigating Cold Supply Chain Disruptions
Cold Supply Chain networks are at the core of food and pharma supply chains and are vital in ensuring optimal temperature-controlled environments are…
How Technology is Enabling a Superior Checkout Experience for Customers
Technology is paving the way for fast and frictionless checkouts, enabling convenient shopping experiences for customers and enhancing cart…
Why D2C Brands Prefer Collaboration over Competitive Prices
A Direct-to-Customer (D2C) business model is a recent development, which is often confused with conventional supply chains. In a conventional supply…
Why Delivering Experiences with Retail Real Estate is the Future of Shopping Centers
Starting the year on a positive note, according to real estate investment firm CBRE, leasing across India's high streets and malls is expected to…
How Customer Expectations have Caused an Essential Shift in Hyperlocal Fulfillment
The way we shop has radically changed over the past few years. Shopping for anything – groceries, medicines, apparel, or electronics – used to be an…
8 Customer Experience Mistakes Brands Make
Businesses today invest heavily in sales and marketing initiatives and enjoy great success. However, such an approach inevitably falls short of…
How Technology is Enabling a Superior Checkout Experience For Customers
Technology is paving the way for fast and frictionless checkouts, enabling convenient shopping experiences for customers and enhancing cart…
How Improving Customer Experience Can Enhance Company Valuations to As Much As 400 pc
Today creating an effective Customer Experience (CX) is about more than just ensuring your customers receive the products and services they desire in…
How is SR Shopping Mall Offering an Online, Immersive & Customer-Centric Shopping Experience
SR Shopping Mall (SRSM) was earlier entirely dependent on high footfalls for sales as it was one of the most popular shopping destinations in…
Rediscovering Retail
When strategies such as JIT (Just in Time), Agile Supply Chain, Lean Management, and many more are too big to fail to go for a toss, then what needs…