Why Poor Customer Experiences Costing Businesses Up To Billions?
Nearly all consumers in India (96 percent) said they were dissatisfied with their experiences as customers in 2021. This could be costing businesses…
Outlook 2020: Technology driving change in the after-sales service industry
Encountering product-related hassles after making a purchase is a common issue faced by many consumers. It could be after buying a television or…
How online rental options are transforming real estate?
The real estate industry in India has grown rapidly over the years, owing to the growing demand for new and innovative housing designs, which has…
Customer relations rake in revenue
I was recently on the panel with award winning retailers. The debate was focused on what award winning retailers do that non award winning…
Explore Upcoming Events And New Age Agendas
  • Restaurant Awards 2024 Mumbai
    19 Mar, Hotel Trident, Mumbai

    Restaurant Awards 2024 is the top honour bestowed upon the greatest in the industry who have tirelessly dedicated their lives walking an extra mile to raise the bar of the Food & Beverage Sector.

  • IReC 2024
    29-30 Apr, Hotel Sheraton Grand, Bengaluru

    Launched in 2014, the Industry of Retail & eCommerce Summit has seen many years of growth, evolution and transition.

  • D2C INDIA 2024
    29-30 Apr, Hotel Sheraton Grand, Bengaluru

    Setting in Motion the New Commerce Revolution as the biggest and widest D2C community will gather in 2024.

  • Franchise India 2024 Delhi
    18-19 May, (IICC) India International Convention and Expo Centre, Delhi, India

    Meet 500+ franchisors across diverse industries, network with 40,000+ verified buyers, and gain insights from the startup community.

  • India EV Show
    29-30 June, Hall No. 3, Chennai Trade Centre, Chennai

    The INDIA EV SHOW's 4th edition is a Premier Show & Exhibition, sparking innovation and forging connections between emerging Startups and established heavyweights in the electric mobility arena.

  • FROEXPO Chennai
    29-30 June, Hall No. 2, Chennai Trade Centre, Chennai

    India’s premier and most trusted Business & Tradeshow is back in Chennai to provide a platform for highly evolved prospects, qualified investors, entrepreneurs from across India, neighbouring countries and delegations from other parts of the world.

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Mismanaged billing counters
A recent visit to one of the organised grocery stores was quite good till the time we reached the cash counter. It took us about 15-20 minutes to…