The pandemic-induced lockdown accelerated must-needed technological adoption in the pharmacy industry with retail pharmacies undergoing digital transformation and positioning themselves as an attractive model for the healthcare industry.
Implementation of flexible payment options by retailers is in high demand, be it through debit card, credit card, QR code, PayPal payment, BNPL, or more.
Investment in technology is expected to help retailers with analytics, inventory monitoring, and workflow management to optimize overall operations and overcome delivery challenges
Ever-expanding market size and coverage have made it imperative for major brands to create supply chains that are faster, capable of carrying greater volumes at lower costs and can maintain safety during transit.
The handicraft industry has proven to be the backbone of India's rural economy for decades. It provides skillful employment to a vast segment of craft persons present in rural and semi-urban areas.
COVID-19 severely tested the resilience of the retail industry. However, with the help of technology, retail made an unprecedented comeback in increasingly uncertain times.
For retailers, this is a highly competitive landscape as consumer loyalties are constantly moving and digital natives consumers are having expectations that go far beyond price, discounts, and convenience.
The customer lifetime value of a loyal customer is higher and hence it is beneficial to provide a memorable experience further leading to word-of-mouth marketing for the brand.