With e-commerce being a looming threat to the business, malls have to focus on customer satisfaction and experience to ensure customer retention and business expansion.
Consumer sentiments are changing with new announcements on the vaccine for past few days and people have started visiting the malls for shopping, entertainment and family dinners.
This article is regarding how the shopping malls are using digital technology to innovate their services and infrastructure to enhance customer experience.
No doubt, online shopping portals offer more variety and deeper discounts. However, it is generally known that the deep discount ethos will eventually go the way of the dinosaur.
For long, metro cities and tier I cities have been on the maps of retailers and mall developers looking to expand and grow. Over the decade, however, the scenario changed with increasing lease rentals in metro malls.
Industry experts have announced that cities like Lucknow, Nagpur, Kochi and Jaipur will be the next retail hubs. But what does it take to make these cities retail ready? Shwetha Satyanarayan finds out.
The new firm is the result of a partnership between ANAROCK and Faithlane Property Consultants, headed by retail realty veteran Anuj Kejriwal who joins as CEO & MD - ANAROCK Retail.
Malls today are offering much more than food and shopping, they are investing into projects which give shopping a wider experience that includes entertainment, lounges, eateries and amusement.
The benefits that 2D barcode scanners offer make companies the obvious choice for organizations looking at how they can improve their operational visibility to increase productivity, efficiency, and customer satisfaction.
This one-of-its-kind approach by Central Mall will surely be worth the wait as payment industry in India is expecting a multifold growth in the coming future.
The Indian retail market has departed through an expanded process of renovation. With brisk expansion across the country, India has witnessed the appearance of a well-entrenched mall culture over the past decade.
Shopping malls in major cities may witness a decline of more than half in footfall this Diwali, with the trend of online buying catching up on the back of discounted sales by e-tailers, a survey.
As per an observation by property consultant JLL India,out of the nearly 100 operational shopping malls in the national capital, barely 12 are running successfully even as the region is the 'mall capital of India.