Personal Care organizations can accumulate information about new clients and keep up data about existing ones to give an exceptional internet shopping experience customized to every client's requirements.
Given the increased numbers of e-commerce shoppers this year (a trend that isn't going away any time soon), it's more important than ever to adapt your business to the new tools and strategies.
According to the latest KPMG report Customer Experience- The New Operational Excellence personalization is the highest driver for customer experience journey.