Vinculum Solutions Pvt Ltd is an IT products and services company with expertise in retail and supply chain domain. The company works with the aim of bringing operational efficiencies to retailers with specialties including retail, FMCG, logistics, ORPOS implementations, Oracle Retail RMS implementations, Oracle Retail AVT, Vin MMS, Vin BOS, POS, Vin Commerce Products, MDM, WMS Implementations, Mobile Apps, Queue Busters and Hand Held Solutions.
It recently provided its solutions to one of the emerging e-retailers, Shopnineteen.com. The portal offers latest fashion for teenagers and women. Shopnineteen.com is scaling up its business, with its brand reaching a broad range of customers across cities. The project kick started on 21st May 2012, and within less than a month, that is on 11th June 2012, it was completed.
Shopnineteen.com, being a recent entrant to the e-retail arena, was seeing problems in the areas that involve logistics, fulfilling orders on time, avoiding out of stock scenarios, avoiding manual order fulfillment and also report generating systems, and receiving real time updates on orders by building integration between the website and third party logistics.
They were also looking at better sync between the head office and warehouse operations along with a strong merchandising system to avoid mismanagement of SKUs at the warehouse.
The need of having better solutions came when the e-retailer was looking at larger number of order on an average every day.
The Solution and Benefits
Vinculum offered the ERP system, eRetail, a complete end-to-end retail suite, implemented Master Management modules for business functions like tax management, merchandising management, vendor & customer management, user management, etc.
The solution also delivered complete order fulfillment functionality aligned to the business requirements along with automated operational and warehouse processes such as receipt, picking, packing and shipping process. This helped the e-retailer in minimum intervention of business users, thus reducing the manual errors. While SaaS based model helped them to access the system hassle-free with no installation required.
The backend inventory was well automated and synchronised with front-end applications to maintain consistent data across business functions and inventory accuracy. Effective Returns Management helped in processing customers’ return requests on time, thereby increasing customer satisfaction
Integration of 3rd party logistics, such as Bluedart, Aramex and Chotu.in, resulted in auto-allocation of airway bill numbers along with validation for serviceable locations.
Reports management system was also enabled for making customised reports, helping the business users keep track of transactions as the data was available in real time and action could be taken based on accurate information.
Reflecting on the project, Amit Kulshrestha, Product Head - eRetail, Vinculum Solutions says, “The system increased their picking or packing rate by providing barcode scanning support and allowed them to fulfill orders with an increased fulfillment rate of 200%. It also provided them with all kinds of operational, logistics as well as management reports thus making their complete business processes hassle-free and increasing user efficiency. We continue to provide our support to them thus making this a long term engagement.”
The Client Speaks
Speaking on the benefits, Narinder Mahajan, CEO, Shopnineteen.com says, “An end-to-end retail ERP product, eRetail, from Vinculum Solutions has sorted a lot of data management issues to a larger extent for a fast growing e-commerce organisation like www.shopnineteen.com. And it just came at the right time when our company started fulfilling 500 pieces per day in July from 200 pieces on an average in June. To address this need of the hour, where our business required an enterprise system, this web-based product helped us in managing logistics and inventory efficiently for increasing number of orders. The product is very interactive and user-friendly covering all the required modules of a Warehouse Management System such as Operations and Logistics. Lastly, not to forget their super-charged, proactive and helpful team which has strived to meet each deadline as promised during this project.”