New Delhi: Swedish furniture retailer IKEA opened its first showroom in India on August 9, 2018. And we watched how Hyderabad stood to an almost standstill situation where stampede like incident happened. IKEA promised Indian consumers superlative experience when it announced Indianised foods in its 400,000 sq ft outlet.
Its first store in Hyderabad features a 1,000-seat restaurant too, which is as per reports, one of the largest across IKEA’s 400-strong global chain. The restaurant serves Nordic and local dishes, including biryani for â‚¹99 a plate. Chicken and vegetarian meatballs, for â‚¹129 a serve, will replace the traditional Swedish ones made with beef and pork. Now, after a month of its first store launch, the largest furniture retailer had to face embarrassment when a customer filed complaint for caterpillar in his vegetable biriyani.
As per reports, the customer posted a picture of this vegetable biriyani plate with caterpillar on Twitter and filed a complaint in Greater Hyderabad Municipal Corporation (GHMC), who fined the store for Rs 11,500.
However, to solve the matter, the IKEA management tendered apology to the customer. On the other hand, the municipal corporation has issued notices to the IKEA restaurant manager and to the veg biryani vendor, Haldiram at Nagpur as IKEA takes prepared veg biryani from Haldiram.
“We regret the incident and apologize to our customer for the unfortunate experience. We would like to assure him and everyone else that we are investigating the matter currently to assess what happened and take immediate corrective action. At IKEA we have the strictest guidelines when it comes to food safety and quality as customer health and safety are something we care about deeply,” an IKEA India spokesperson said.