How Digitalization Helped Small Businesses Gain New Customers Amid Pandemic
2Min Read
28 percent of MSMEs and startups witnessed a growth between 100-500 percent in their sales through online channels in the last 12 months.
Digital Trends
1 - 20 Result out of 286
How Brands Are Strategizing to Win Digital-First Consumers
2Min Read
Customers have already migrated to the digital world, businesses are making efforts to accelerate digital payments, using analytics and AI in their operations, modernizing through technology, and making convenient and quick delivery.
Strategies to Survive and Thrive in the New Normal
3Min Read
Covid has led to a significant shift in consumer behavior, making it essential for retailers to meet their changing customer experience requirements.
How SuprDaily Uses WhatsApp to Deliver Daily Essentials to 70,000 Customers
3Min Read
SuprDaily's support team has rapidly scaled from using a single agent WhatsApp interface to a 50+ agent team on Freshchat, managing a major chunk of the overall support volume across channels.
The Role of Logistics In Building Customer-Centric Supply Chains
3Min Read
61 percent of supply chain and logistics professionals believe that customer experience will overtake cost as the top differentiator in their industry over the next five years.
Key Trends Shaping the Digital Payments Landscape
3Min Read
By the year 2025, the share of real-time payments volume in overall electronic transactions is likely to exceed 70 percent.
Combating RTOs: The Bane of E-commerce Existence
7Min Read
RTOs essentially act as a major blockage to maximum order fulfillment for any e-commerce business in India.
Nailing Online Commerce: 10 E-Commerce Trends in 2021
5Min Read
It is essential to understand the emerging trends to gain an in-depth knowledge of the eCommerce industry.
The Age of Transformation: Ways to Transform Offline Commerce into Smart Stores
3Min Read
The present tech-dominating landscape is nurturing offline commerce to not just burgeon into sustainable e-commerce models at an unprecedented scale.
Leading with Artificial Intelligence and the Internet of Things in the Business Age
3Min Read
The AI market is growing rapidly, with revenues expected to exceed $46 billion by 2025.
Local Stores have a Bright Future in the Online-First Future of Retail
3Min Read
With the use of data and technology, online and offline experiences will continue to overlap in intelligent ways to create an omnichannel customer experience.
Three Common E-Commerce Mistakes To Avoid
3Min Read
The difference between a successful and an unsuccessful e-commerce seller is consistent perseverance through adversity.
How Tech Startups are Empowering Women to Become Business Owners
2Min Read
Startups are front-runners in empowering this stratum of enterprising women in our country with opportunities as wide as selling online to providing digital services riding on the pillars of digitalization.
Why Personalized Content is the Future of Digital Marketing
2Min Read
Giving each customer personalized content shows that you care for your customers and ensures that they are getting exactly what they want from the company.
How Retailers can Enhance Customer Experience UsingTech Innovations
6Min Read
Besides ramping up capabilities to better serve consumers in the online channels, retailers also made in-store tech investments to create touch-less retail experiences.
How Jewelry Industry will Get Back on its Feet after the Pandemic
2Min Read
A lot of the brands that did not have an online presence have started getting acquainted with the new mode of purchase - the online mode.
Prime Day: How Amazon Business is Supporting MSMEs
3Min Read
Amazon Business has significantly grown its customer base, seeing an increase of over 90 percent y-o-y in India and has been especially helping MSMEs rebound from operational challenges caused by the Covid-19 pandemic
Why the Indian E-Commerce Market is Optimistic
2Min Read
India's online market recovered quickly after the nationwide lockdown and also witnessed a successful festive sales period ever.
Impact of Customer Reviews on E-commerce Sales
3Min Read
Reviews make buyers 71 percent more comfortable while purchasing a product
AI in Retail: 5 Present and Future Use Cases
5Min Read
We are living in a digital-first world where consumers keep seeking bespoke shopping experiences in real-time.
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