Single window solution provider

Mr Sanjay Shaw, associate vice president, POS and retail infrastructure division, HCL, in a one-to-one interview with Retailer talks about the origin, growth and success of HCL

 

Highlights: we are bringing out new products like mobile billing machines and mobile collections machines. Work is going on surveillance and security integrated systems. Radio frequency is another technology where HCL is working on

 

Our kiosks also help the industry by forecasting potential problems and rectifying these in time. In short, HCL Infosytsems helps in improving the overall efficiency of retail industry in India

 

Retailer: What is the origin and success of HCL Infosystems?

Sanjay Shaw: Established in 1976, HCL Infosystems started, besides its wide range of support services, providing value-added services in key areas such as system integration, networking consultancy and infrastructure development. After winding up of IBM from India, we started designing our own motherboards, database etc. and launched in 1976 the first microcomputer-based commercial computer with ROM-based basic interpreter. By 2003, HCL became the first organisation to cross sale of 50,000 personal computers with a turnover of $ 4 million.  HCL is now coming up with a very aggressive range of kiosks and hand-held products. HCL has direct sales, channel sales and retail sales network across India. We are continuously meeting the customer’s demands and by focusing on integrated enterprise solutions, we have strengthened HCL Infosystems. After winning the trust and faith of our valuable customer in the last 32 years, we are still growing and going ahead.

 

Retailer: What inspired you to opt for this particular business sector?

SS: HCL always believes in creating new segments and, accordingly, work on it. Four years before, we predicted that retailing sector would grow. At present, this sector is one of the most happening sectors in India. Besides this, we made our financial position safe and sound. That is why we have opted for this particular sector.

 

Retailer: Which products and services is HCL Infosystems providing?

SS: HCL provides various types of products and services to its customers. We specialise in making front-end billing machines with touch screens technology, scanners, printers, UPS, display systems, electronic cash register (ECR), mobile handling products etc. Our services also help our customers in establishing networking systems in their stores. HCL is working with Star Micro-Electronics for distributing all types of printers among our customers. HCL covers the entire spectrum of the information technology for the individual customers. We provide to our customers 24x7 services so as to meet their requirements. Therefore, HCL has become the single window solution provider in the today’s market.

 

Retailer: Who are the clients and how have they been benefited?   

 

SS:  Our clients include PVR Cinema, Ionex, Silver City, Shringar, DT Cinema, SRS, Big Bazaar, Vishal Mega Mart, Spineedge, Pyramid Retail, Subhiksha, Wills Lifestyle, Bata, Archies, Dominos Pizza, KFC and Pizza Hut. Our clients have gained immensely after they opted for HCL Infosystems products. For example, after the successful   implementation of front-end billing machines, our customers can now easily design and print bills on different types and sizes of papers. Very cost effective, these machines also helped our clients in searching previous bills, with date, account or customers name. Front-end billing machines also helped our customers in keeping track of the inventories.

 

Retailer: How does HCL Infosystems make the retail industry perform better?

SS:  HCL Infosystems is all set to improve the performance of the retail industry in India. As I said, our products helped this industry in maintaining or keeping proper stock levels during regular-price situations, and helps them to avoid out-of-stock situation, which, in return, cuts down stock and over-pricing. Our kiosks also help the industry by forecasting potential problems and rectifying these in time. In short, HCL Infosytsems helps in improving the overall efficiency of retail industry in India.

 

Retailer: What is coming up?

SS:  As regards our expansion plans, we are working on infrastructure management and warehousing. With this, we are bringing out new products like mobile billing machines and mobile collections machines. Work is going on surveillance and security integrated systems. Radio frequency is another technology where HCL is working on.

 

Retailer: How will you rate HCL five years hence?

SS: We would like to position HCL as number one choice of customers by generating enough leadership and opportunities both for the industry and the country. We believe that India will position its retail industry at par with international standards.

                          Interview conducted by SL Talwar

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