Case study : Forbes Technosys Ltd - Diversified IT services

Forbes Technosys Ltd (FTL) is a pioneer in Transaction Management Solutions. FTL provides services, solutions and networks that enable customers to manage their transactions more efficiently at a lower per transaction cost.

Forbes Technosys Limited (FTL) is a wholly owned subsidiary of Forbes & Company Limited (F&CL). F&CL is a part of the Shapoorji Pallonji Group (SP Group) which has a turnover of over US $ 2.5 Billion. Other subsidiaries of F&CL include Eureka Forbes, SCI Forbes, Nypro Forbes, Forbes Bumi Armada and many others.

FTL’s customers include leading retail companies, telecom companies, power utilities, banks and financial institutions, airlines and government departments.

FTL offers a wide range of products and services such as electronic cash registers, Point of Sale terminals, bill printers, fake note checkers, currency counting and sorting machines, loyalty /discount cards, self service kiosks, hand held terminals, cheque processing solutions, ATMs, electronic franking machines, etc. FTL is a pioneer in Self Service Technology with an ISO 9000:2008 certified in-house manufacturing facility for Self Service kiosks. These kiosks offer a range of applications such as bill payment, cheque depository, ticketing, mobile top up, customer loyalty or just simple information kiosk.

FTL has a nation-wide sales and support network and has worked with some of the best known names in retail which include Westside, Hypercity, Globus, Spencer’s, Foodworld, GKB Lenses, Madura Garments, Shoppers Stop, Planet M , Jumbo Electronics, Metro Cash & Carry, Haldirams, Nirulas, Fun Cinemas, Café Coffee Day, Dabur, Hero Honda, Tata Motors, SAP and many others.

FTL has key partnerships with world leaders like IBM, EPSON, NCR, HP among others which help its customers in the retail segment access world-class technology backed by high quality service and support.

CASE STUDY

MK Retail has been successfully running six-store chain in Bangalore, with a vast range of items covering groceries, dairy products, bakery, confectionery, frozen foods, fresh fruits & vegetables, apparel, home products, etc. with over 65000 SKUs.

Solution provided and benefits

MK Retail adopted POS technology in 2006, installing IBM SureOne POS from Forbes Technosys Ltd. After seeing the benefits of using POS over desktop PCs, they went ahead by installing additional POS terminals in 2007. In fact, when IBM launched the latest power saving and compact SurePOS 340 globally in March’09, MK Retail was the first customer in the entire Asia Pacific region to install these new machines at its outlets in Indira Nagar and HSR Layout. This speaks volumes of their openness to adopting new technology as well as their confidence in both IBM and FTL.

“The key benefits have been affordable and power saving technology, which is low on maintenance and the products which are rugged yet easily compatible with our applications.”

Abdul Rahman, Chairman, MK Retail     

“India would be leading retailing investment destination. With margins under pressure, technology would play a major role in providing greater security, avoiding pilferages and managing inventories in a smarter way. There would also be growth in online retailing, wherein technology would play a major role.”

KN Niyas, Director -IT, MK Retail 

“2010 promises to be a year of recovery. The retail sector will lead the recovery as the adverse impact of the global melt down fades away. As the outlook turns positive, we expect that technology solutions in retail will be back to centre stage for not only top retail chains but also middle tier and mass retail.”

Ajay Singh, CEO, Forbes Technosys Ltd.