Recognising the best in Customer Service

The domestic retail industry has grown manifold over the past few years, in contrast to its global counterpart and the broad sluggishness in the domestic economy. The key question for industry leaders: what drives this growth? Yes, it is the customer who visits your store and makes purchases, is all-important, and retailers need to ensure that they are strategically focussed on this aspect. Customer service in India has often not been given its due recognition, and with the opening up of the retail sector to foreign players, it’s important to ensure that a consumer is well served and remains loyal. At Retailer, we sought to recognise brands, both large and small, and across diverse product categories and services, that have gained the trust of their consumers by providing outstanding customer service.

The Retailer Customer Service Awards 2013, first of its kind initiative for the retail industry, was dedicated to recognising the best practises and highlighting companies that have ensured their customer is always satisfied.

A night full of applauds and recognition for customers, was sponsored by DLF Place, Saket, a benchmark for customer service in the sector. The prestigious brands that were a part of the evening included Titan, Raymonds, Myntra.com, HomeShop 18 and Cafe Coffee Day, amongst others.

This event once again highlighted that retailers have to ‘go that extra mile’ in order to ensure the customer is well serviced, and it includes well trained and motivated frontline staff, loyalty programmes, seamless integration of technology and responsive customer feedback.

CATEGORY	Company Name
Best In Customer Service - Apparel Retailer	Raymonds
Outstanding Customer Service - Jewellery Retailer	Gitanjali Jewels
Best In Customer Service Delivery - Footwear Retail	Metro Shoes
Customer Service Excellence - Speciality Retail	Ishana - The Conscious One
Best In Customer Service Excellence - E-Retail	HomeShop18
Great Customer Care - Beauty Salon	Rod Anker Hair Stylists
Leading Spa Excellence - Customer Service	Aura Thai Spa
Best Customer Service - Fine Dine Restaurant	MainLand China
Outstanding Customer Service - Café Restaurant	Café Coffee Day
Excellence In Customer Service - QSR	Domino’s Pizza India Jubilant FoodWorks
Best In Customer Service - Regional Retailer Of The Year.	Kamaths Ourtimes Ice Cream (Natural Ice Cream)
Best Customer Service - Large Format Store	HyperCity Retail India
Customer Satisfaction Innovation Of The Year	SB INTERNATIONAL
Best Use Of Social Media And Communication Strategy Award	Myntra.com
HR Employee Engagement Strategy of the Year	Helios Watches
Customer Service Leadership Award	Dr. Batras Positive Health Clinic
Customer Feedback Strategy Award	Blue Dart Express
Best Application of Technology Award	SSIPL Retail
Best Loyalty Solution Provider	AIMIA
Quality Customer Service Enabler of the Year	Gripsell eApps & Technologies
Best Logistics Provider	TCI Supply Chain Solutions
Outstanding Business Services	Payback
Delivering Customer Service Excellence at Home	Domino’s Pizza India Jubilant FoodWorks
Excellent Customer Service in Kiosk Retail	VLCC
For Consistent Customer Service in Financial Service	India Infoline
Top Customer Service in CDIT & Telecommunications	Croma
Best in Customer Service- Home Retailer	Magppie
Best in Customer Service - Food and Grocery	Godrej Nature’s Basket
Best Customer Service Delivery by a Mall	DLF Place
Best Customer Service Delivery by a Mall	INORBIT Malad
Best in Customer Service- Retailer of the Year	Tanishq

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