?Changing consumer behaviour gives me sleepless nights?

 

First job in retail?
In my school days, as a fruits and vegetable sales assistant, at a high street store in the UK.
 
Retail brands you admire?
Clearly, Apple and I was impressed by their store layout at Soho, New York.
 
Best retail experience?
Selfridges in London, and I have spent a few hours at this store, and it was a pleasurable distraction from the real world. In India, I enjoyed a recent trip to Hamleys.
 
Last e-retail store and your opinion?
I am a regular at Flipkart. I also like the Indian concept of cash on delivery for goods purchased online.
 
Favourite gizmo?
I am not a gizmo guy, but I do love my iPhone.
 
What gives you sleepless nights?
Gosh! The rapidly changing consumer behaviour here and the constant reassessment of organisational capabilities, keeps me awake at night often.
 
Advice for new brands and retail strategy?
Brands need to understand the importance of staff selection and training as an ongoing system, along with creating an appropriate shopping environment. And, once a brand is established, only then will the financial model work.
 
Favorite restaurant?
Entrecote de St. Jean, near my old apartment at Geneva and I enjoyed the family recipes there.

 

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