CIO and CTO, Future Group
Software packages like Reflexis have been installed for managing day-to-day retail operations and also for store audits. Apart from that, we have installed Infor, a warehouse management tool, to ensure optimum inventory levels in our store network.
Also, developed technology applications relating to loyalty programmes including gift vouchers, gift cards and coupons, which helps
to provide incremental revenue and track consumer behavior patterns.
Head- IT, Trent
By automating our sampling process, we shortened the time spent by our store buyers and outside supplies, in selecting new products for our stores. It also helps to effectively deal with accuracy related issues between these two groups. Also, installed software that automates the tracking of products in our supply chain and it helps reduce inventory levels across our stores.
Business Head – Technology & Supply
Chain, Hyper City Retail (India)
Introduced IKB - Intactix Knowledge Base (a space planogramming tool from JDA), at HyperCITY and it helps to lower inventory levels in the stores. This package enables goods to be directly brought from a supplier’s factory to our store shelves, and it substantially reduces the need for storage. In the first year of implementation during FY 12, we brought down inventory levels in food and nonfood sections, by 5 and 12 per cent, respectively.
Director – Organisation, Systems &
Supply Chain, Carrefour W C & C India
Introduced an order management system integrated with our IT systems and it helps to ensure that goods are delivered to our key customers as per the terms of their contract, with hardly any paperwork. We process nearly 40 per cent of our sales through this package. Apart from that, we have also improved our store efficiency via the master data exchange framework of IBM, and it permits the correct price and bar codes for various FMCG products to be updated in our IT system, before they are displayed on our store shelves.
C S RAMESH
Vice President – CIO &
Head KM, Titan Industries
We have implemented a point-ofsale application across all our showrooms in our jewellery division and it is integrated with our ERP system. This helps us with regard to order processing and tracking a consumer’s purchase pattern. Apart for that, we have installed software packages for Fastrack, our youth collection, which allows users to browse the collection online.
CIO, Arvind Lifestyle
Brands and Arvind Retail
We have installed the complete Oracle Retail suite and SAP R3, and it allows us to have an overall view of all our departments, starting from product design to our sales network, at various points in our distribution network. We have also implemented a comprehensive suite of planning tools from Oracle and it allows us to get realtime updates on performance of our various products, across divisions.
N P SINGH
CIO - Apparel & Retail Business,
The Aditya Birla Group
We have integrated all aspects of our retail business including planning, merchandising, supply chain and multiple retail channels. Also, implemented Oracle Retek ERP for our pricing and promotion management, coupled with a warehouse management system. As a result, we have been able to cut down on our per piece handling cost, coupled with given us the ability to scale up our store network without significant investment in our back-end manpower cost.
Assistant Vice President - IT &
CISO, Jubliant FoodWorks
Our company’s operating strategy is based on pizza delivery within thirty minutes to a consumer’s home. And to fulfill that goal, we have installed an online ordering system and around which our key processes, like production and marketing operate. Apart
from that, we have also installed a Pizza Tracker, to enable consumers to check the status of their pizza online.
MD, Product and Technology,
We launched a mobile website that is relevant for smart phones and allied devices, given the growing importance of m-commerce in the country. Also, utilise Big Data and its implications, in terms of understanding consumer behaviour on our site. Apart from that, we have added additional features on our site, like product recommendations and easier check-outs to improve the user experience.