Customer experience meet organised
Virtuos Solutions and Oracle RightNow organised the meet.May 15, 2012 | comments ( 0 ) |
Virtuos Solutions along with Oracle RightNow has hosted the first ever Virtuos 2012 Customer Experience Meet held at the Leela Kempinski, Gurgaon.
The meet was focused on how brands can create compelling value propositions, develop and execute customer experience strategies using Oracle RightNow CX, the customer experience suite and learn from Oracle RightNow’s best practice guidance and expertise of serving over 2000 global customers. The event was attended by CXO level executives from companies including MakeMytrip.com and Flipkart.com who were also panel members and have successfully deployed Oracle RightNowCX suite.
Venky Vijay, Principal Consultant & CEO, Virtuos Solutions stated, “Customer is the key to the survival and prosperity of any business. To provide superior service delivery and experience companies need to think out of the box and invest in solutions to provide Omni channel customer service. We at Virtuos Solutions along with Oracle RightNow are committed to help organisations to provide best in class customer experience.”
Ted Bray, Vice President, Oracle RightNow stated, “Delivering superior customer experience is one of the only sources of sustainable differentiation. The best companies in the world know this, and they focus on it. They know that delivering great service yields more profitability, new customer acquisitions, an increase in customer retention, and more sales to existing customers.”
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