Power of Productivity: Microsoft's CRM product

Microsoft Corp. announced a key milestone for Microsoft

Microsoft Corp. announced a key milestone for Microsoft Dynamics CRM with the beta release of its next-generation product for cloud-based and on-premises deployments. The beta release marks the worldwide rollout of Microsoft Dynamics CRM Online service from Microsoft’s global datacenters, and it will be released to customers and hosting partners for on-premises deployment as Microsoft Dynamics CRM 2011.

The beta for the new Microsoft Dynamics CRM Online service will now be available in India along with 35 other markets and offered in eight languages globally. The final version of the service will be available in 40 markets and 41 languages, including India, by the end of the year. The beta of Microsoft Dynamics CRM 2011 for on-premises and partner-hosted deployments will be available in all 40 markets in eight languages.

“CRM Online is a robust solution that offers core CRM functionality like Sales, Service and Marketing in addition to extended CRM capabilities like vendor management and customer loyalty. The product offers tangible business value by driving user productivity, lower total cost of ownership for customers, quicker financial results for partners and work both online and offline” said, Ramesh Swaminathan, Managing Partner, Trident Global Business Services.

Key features

  • Familiar experiences through a next-generation native Microsoft Outlook client, Microsoft Office contextual CRM Ribbon, RoleTailored design and user personalization.
  • Intelligent experiences through guided process dialogues, inline data visualisations, performance and goal management, and real-time dashboards.
  • Connected experiences through cloud development, Windows Azure integration, contextual Microsoft SharePoint document repositories, teamwork and collaboration, and the Microsoft Dynamics Marketplace.

Customers and partners can download or sign up for the beta at http://www.crm2011beta.com to evaluate and start building solutions based on the new release.