India's largest IT services firm Tata Consultancy Services (TCS) said it has expanded its partnership with Marks and Spencer (M&S) to enable the British retail giant become a digital-first business.
As part of M&S' five-year plan, TCS will be the principal technology partner for the retailer and help drive agility, intelligence, innovation and efficiency.
Through the partnership, M&S will transition to a new Technology Operating Model that will help it align itself with rapid technology innovation to meet fast changing business priorities.
TCS CEO and Managing Director Rajesh Gopinathan said “Our long standing partnership with M&S has helped to build a strong contextual knowledge of their business. TCS will help the customer adopt a digital-first mind-set to win new customers and create growth at accelerated pace”.
M&S said in a statement on January 9 that core supplier services will transfer directly to TCS and the day- to-day relationship and project management of specialist suppliers will move under the control of TCS. As a result of the new Technology Operating Model, c.250 existing M&S Technology roles will transfer under TUPE to become TCS roles. Individual conversations will take place with around 30 individuals whose functions will be carried out differently in the future.