Xiaomi has opened its 2000th Authorized Service Center (ASC) in Delhi, further consolidating its position in India. Chinese smartphone brand has also emerged as the first industry brand to be certified under ISO 9001 and 14001 for the after sales quality management systems.
The new launch is in line with Xiaomi’s ongoing efforts to establish itself as a household brand in the country, going beyond its recognition as a seller of primarily budget smartphones. The brand is now present in terms of after sales service across 680 Indian cities.
In addition to its 2000th service center launch, Xiaomi has also been awarded the prestigious ISO certification with both ISO 9001:2015 and ISO 14001:2015 by Quality Austria.
Muralikrishnan B, Chief Operations Officer, Xiaomi India, shared, “At Xiaomi, we are truly focused towards making innovation accessible to everyone. With service quality being one of our key pillars of success, we continue striving to implement the best of our innovative measures across our after sales and customer service efforts too.”
“These innovative efforts played a crucial role in helping us earn the love and trust of millions of our Mi Fans and customers in India, thereby leading us to retain our number one position too. And this has also led us to achieve the renowned ISO certification, both 9001 as well as 14001, which further strengthens our position and commitment towards delivering top-notch service quality in years to come,” he added.