In order to help small and medium businesses (SMBs) amid the deadly second wave of the COVID pandemic, Amazon India has announced a slew of measures, including waiver in various fees paid by sellers.
The e-commerce giant is waiving 50 percent of the 'sell-on-amazon' or 'referral fee' from May 1-31 for a section of sellers. It will also reimburse storage fees and long-term storage fees charged for keeping sellers' products at its warehouses for merchants based out of non-serviceable pin codes.
Manish Tiwary, Vice President, Amazon India, said in a blog post, “We understand this situation is impacting small and medium businesses (SMBs) the most and we are taking a host of measures to help our sellers navigate the economic challenges caused by the pandemic.”
Amazon India has more than 8.5 lakh sellers on its platform. It is temporarily relaxing the claim windows for various types of reimbursements that the sellers file for 30 days.
The e-commerce major is also taking steps across the board to mitigate any negative impact on sellers' performance metrics due to defaults caused by the pandemic and the resulting restrictions, on the sellers' account health.
“We are also working to relax our policies regarding late shipment rate, order cancellation and returns to better support our sellers during this period,” the blog added.
In its SMB Impact Report 2020, Amazon India had noted that it works with over 10 lakh small and mid-size businesses (SMBs) including sellers, delivery and logistics partners, neighborhood stores, enterprises, developers, content creators, and authors in the country.