Nature's Basket, part of RP-Sanjiv Goenka Group, one of India's foremost retail destinations for fine foods from around the world, has introduced multiple offerings as a part of their initiative to ensure the safety and well-being of their customers.
The retail chain has heightened its safety protocols to ensure a safe shopping experience for customers. Additionally, it has also teamed up with Yellow Messenger to enable ordering via WhatsApp for a contactless experience.
The conversational AI bot is created by Yellow Messenger, the world's fastest-growing virtual assistant company, with an aim to make the process of placing an order easier and hassle-free. In addition to Nature's Basket app and website, the WhatsApp bot provides an enhanced user experience where the order can be placed through the app with just a few clicks. Users can also make their payments online to avoid contact.
In addition to this, Nature's Basket has also expanded its operations to include delivery services in Kolkata and Navi Mumbai. As a supplier of essential goods, Nature's Basket now also provides same-day deliveries in all the markets.
With timely in-store sanitization, temperature checks, staff members geared with masks and gloves, and sanitization checkpoints, the store follows the highest standard of safety protocols. Nature's Basket has also ensured that their delivery personnel wear masks, sanitize regularly, and deliver the groceries contactless to guarantee utmost safety.
Talking about the initiative, Devendra Chawla, CEO, Nature's Basket and Spencer's Retail, said, "The nation is going through a tough time, and safety is on everybody's minds. In this scenario, we wanted to do something to serve our customers better. Taking advantage of the enhanced technology available, we decided to turn to Artificial Intelligence to create a bot on WhatsApp that would make the shopping experience easy and safe, both for our customers and our staff."
"Our decision to expand our delivery network was made to serve more of our customers and ensure that their grocery and delivery needs are met, keeping in mind the highest standards of safety protocols. For Nature's Basket, customers are always our priority, and our goal is to provide offerings that give our customers one less thing to worry about," he further added.
Nature's Basket has superior quality of international and domestic fresh and gourmet products and packaged food from around the world. They also offer various customized gift hampers through its newly launched, 'The Gift Studio', which offers gifting solutions for all occasions.