Kebab Xpress Partners With MyOperator For customer retention

Northern India’s leading QSR, Kebab Xpress has announced a partnership deal with India’s leading call management & cloud telephony platforms MyOperator to give it users’ seamless experience of ordering food.

Kebab Xpress aims to enhance customers to increase the sustainability of orders placed on calls and management tracking solution.

“MyOperator helps us survive an increasing call volume within all our outlets. Their call tracking & call automation tech has made real-time follow-ups extremely easy, which used to be a prime challenge for us. The order retention rate we are witnessing is higher than our expectations,” shares Jagjit Singh, COO Kebab Xpress.

“It is an era of the food tech industry. MyOperator is built over cutting edge technology and is delighted to serve Kebab Xpress. We believe in simplifying processes and increasing efficiency. That’s what we are doing with Kebab Xpress,” while speaking on the announcement Ankit Jain, CEO, MyOperator.

Kebab Xpress opted for MyOperator virtual number along with an IVR for all the outlets and witnessed 50% hike in on-call order retention. The call automation service helped Kebab Xpress resulted in 90% dip in their churn rate.

With this product execution, Kebab Xpress which had suffered from management tracking solution has enabled itself to connect with the missed call customers as well within two-three minutes.

Kebab Xpress has 13 outlets in New Delhi & NCR and is witnessing expansion at a constant rate.