McDonald's Ends AI-Driven Automated Order Taking
McDonald's Ends AI-Driven Automated Order Taking

McDonald's has announced the termination of its Automated Order Taker (AOT) system powered by AI technology, according to a brand statement.

The fast-food giant, headquartered in Chicago, has been utilizing AI at drive-thrus in collaboration with IBM since 2021. However, the system has faced challenges with inaccurate orders, such as adding bacon to ice cream and excessive sweet tea orders, as reported by the New York Post.

"Through our partnership with IBM, we have captured many learnings and feel there is an opportunity to explore voice ordering solutions more broadly. After thoughtful review, McDonald's has decided to end our current global partnership with IBM on AOT beyond this year. IBM remains a trusted partner and we will still utilize many of their products across our global System," the brand stated.

AI ordering technology is currently implemented in over 100 McDonald's drive-thrus.

 
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