Pizza Hut USA partners with Medallia to enhance customer experience

Pizza Hut USA has announced a partnership with customer experience management Medallia to serve as the company’s customer experience platform of choice. The quick service restaurant chain’s move is aimed at improving its engagement with customers.

Under the deal, Medallia will be responsible for redesigning and enhancing the customer experience for Pizza Hut USA. It will further help Pizza Hut in driving innovation to enhance the experience by engaging customers and employees in real-time.

Paul Brandt, Vice President (customer experience), Pizza Hut USA, said, “We’re obsessed with delivering an experience for our customers where they feel happy, valued and cared for. By partnering with Medallia and using their world-class Experience Management platform, our teams will be better equipped than ever to deliver on this promise.”

Susan Lubber, General Manager for restaurant and foodservice vertical, Medallia, stated, “We are excited to see a major brand like Pizza Hut driving innovation to deliver a world-class experience by engaging customers and employees in real-time.”

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