Swiggy and Zomato contest Delhi RTO's bike-taxi ban interpretation
Swiggy and Zomato contest Delhi RTO's bike-taxi ban interpretation

Food delivery platform, Swiggy and Zomato have lodged a complaint with the Delhi government regarding the issuance of fines to their two-wheeler delivery personnel under the pretext of the bike-taxi service ban in the capital.

The food delivery companies have also asked the government for clarification on the directive, arguing that the notice has been misinterpreted, as the ban is only applicable to bike taxi providers.

In a letter addressed to the government, Swiggy has stated that delivery riders are being fined exorbitant amounts of up to Rs 15,000, under the guise of the bike taxi service ban.

According to a spokesperson from Swiggy, the recent alterations in regulations regarding bike taxi services in Delhi have led to chaos and disturbance for food and quick commerce delivery platforms. Despite the notification being solely applicable to bike taxi service providers, delivery personnel are being mistakenly issued fines.

Zomato has written a letter to the Delhi government's transport department to request clarification on the issue, stating that the RTO officials have misinterpreted the notification.

Dinker Vashisht, who is the Group Vice President in charge of Public Policy, Regulatory, and Sustainability at the online food delivery platform, has stated that the Regional Transport Office (RTO) officials have misconstrued the instructions. As a result, they have begun imposing fines on delivery partners who work with last-mile delivery aggregators, such as food delivery platforms and e-commerce operators.

He has requested immediate intervention on the matter, stating that it has created a disturbance in services and has caused uncertainty among delivery partners. They are now hesitant to provide their services as they fear being fined and subjected to harassment while on duty.


Stay on top – Get the daily news from Indian Retailer in your inbox
Also Worth Reading