Swiggy has announced their partnership with Blue Tokai Coffee Roasters for its "SNACC" app, which offers a wide variety of delicious and high-quality food options with quick discovery, quick checkout, and quick delivery. The app is designed to meet the diverse needs of its users and will offer breakfast staples, baked goods, healthy food options, a variety of beverages, and quick snacks. Customers can select from a variety of coffee options from the well-known Blue Tokai Coffee Roasters and have it delivered to their door in 15 minutes.
Coffee aficionados have a range of Blue Tokai coffees to choose from- including Americano, Cappuccino, Flat White, Iced Americano, Latte and Vietnamese Styled Iced Coffee.
Commenting on the partnership, Satheesh Raman, Business Head, SNACC, shares, “Since 2014, Swiggy has partnered with numerous players across the country to bring high-quality, delightful food to its customers. In today’s day and age, the consumer sometimes wants easy, quick, non-cumbersome fixes and solutions in their busy daily lives. After revolutionizing food delivery through Swiggy and recently Bolt, we aim to further make life more convenient for our users through SNACC. Our vision is to build SNACC as the go-to destination for quick beverage or snacks or healthy options. We are excited to partner with Blue Tokai Coffee Roasters to bring top quality coffee to the coffee lovers. This is just the beginning. We will continue to explore partnerships with brands who are committed to offer the best quality food to our customers and further build the ecosystem.”
“At Blue Tokai, we are passionate about coffee and committed to delivering products of uncompromising quality. We recognize that the coffee category demands faster delivery, along with convenience and quality. Swiggy has always prioritized providing a great customer experience, and we believe that the SNACC app will help them cater to a diverse range of new-age customers. We look forward to partnering with the SNACC app team to ensure our coffee reaches coffee lovers in just 15 minutes,” adds Shivam Shahi - Co Founder and COO, Blue Tokai Coffee Roasters.
The SNACC app has been designed to offer unmatched convenience to young working professionals who are working from office or home and seeking access to good quality and convenient food options. Customers can download the app from the App Store or Google Play Store.
Zepto, the company that invented 10-minute delivery in India, is preparing to roll out Zepto Café nationally in order to bring food and beverages in 10 minutes, which would further fulfill India's rapidly growing need for convenience. Zepto Café has rapidly changed the game by combining classic flavors with cutting-edge technology to deliver a café experience right to people's doorsteps and rising demand. Zepto Café, which currently operates more than 120 cafés with a menu of 148 items in Mumbai, Delhi, Bengaluru, and soon Hyderabad, Chennai, and Pune, is raising the bar for easily accessible, premium coffee, chai, and snacks.
Aadit Palicha, CEO of Zepto, believes Zepto Café will usher in a new phase in Indian Quick Commerce. He said, “We have cracked 10-minute delivery with high quality food preparation processes, which is why we are seeing strong customer love. Over the past year, our team has meticulously researched and sourced state-of-the-art equipment for our Cafés, including coffee machines that employ handcrafted brewing techniques. This ensures every cup of coffee, and every dish meets the highest standards of quality and consistency—on par with the finest offline café chains in India.”
"With Zepto Café, we've blended our 10-minute delivery strategy with India's favorite snacks and drinks to create a service that really appeals to our customers. Zepto Café has responded incredibly well, generating an Annual Run Rate (ARR) GMV of ₹160 crore with only 15% of our growing network of dark stores that have demonstrated unit economics. We are on target to reach an ARR of ₹1,000 crore by the next fiscal year as we enter new cities and open more than 100 new cafés each month," he continued.
In the age where trends are changing by the day, so is the lifestyle, staying healthy has become a necessity. Where having breakfast like a king has become an impossible luxury in today’s on-the-run society, Jewel of the east – Bateel through their gourmet dates is breaking barriers of breakfast on table with offerings being the powerhouse of nutrients and proteins.
Dates are full of protein and fibre, which further makes it an excellent choice to include it in your breakfast meal.
No wonder dates are an indispensable part of many different cuisines across the globe.
All the products carry the essence of heritage and legacy.
Bateel has several offerings in dates and other gourmet products, varying in sweetness, color, texture and firmness and some varieties of filled dates, filled with different types of roasted and caramelized nuts or candied fruits.
They are offering gourmet dates, chocolates, cookies and other food products such as beverages, sweeteners, coffees, jams, vinegar and oils, as well as a range of exquisite gift boxes that also make for a perfect gift for wishing good health on any occasion.
Rooted in Arabic culture and hospitality, the Bateel groves in Al-Ghat, Saudi Arabia, produce more than 20 varieties of premium quality dates.
The brand is currently available in Palladium Mall, Mumbai and Select CityWalk, Delhi.
Additionally, they also offer Pan-India delivery via the following websites: www.bateel.com, www.approvedclub.com, https://luxury.tatacliq.com/
Food delivery player Swiggy’s net loss jumped by 61% to Rs 3,768 crore in the financial year ended March 2020.
According to regulatory filings as per business intelligence platform Tofler, Swiggy’s revenue grew by nearly 125% to Rs 2,515 crore during the year.
Also Read: Swiggy partners with PM SVANidhi Scheme, to onboard 30,000 street food vendors
The food delivery brand is betting big on its platform fee for connecting restaurants and the delivery fee it charges to deliver the food orders.
Its earnings also include advertisement income and selling food via its cloud kitchen including The Bowl Company, and Homely.
The Bengaluru-based firm’s total expenses grew by nearly 80% to Rs 6,544 crore, as it spent more across verticals like staff expense, marketing and others.
Also Read: Swiggy launches Health Hub in Bengaluru, to make healthy eating convenient
With heightened health consciousness, increasing awareness around eating right, and a growing demand for food amongst urban Indians, that is nutritionally measured, the on-demand delivery platform Swiggy also launched Health Hub, a dedicated healthy food discovery destination on the main Swiggy app last year.
Bengaluru-based Dunzo has raised $40 million in Series E funding from new and existing investors including Google, Lightbox, Evolvence, Hana Financial Investment, LGT Lightstone Aspada, and Alteria among others.
The hyper local delivery start-up is planning to focus on sustainable growth across its fastest-growing cities such as Mumbai, Chennai, and Pune in the coming year.
Also Read: Dunzo launches foodcourt, partners with over 30 restaurants for multiple ordering
"As a team, we are more focused than ever to enable local merchants to get closer to their users and build one of the most loved consumer brands in the country," shared Kabeer Biswas, Co-Founder & CEO, Dunzo.
According to the brand, they witnessed a strong organic user demand in the pandemic-hit 2020 and is now approximately a $100 million business in annualised gross merchandise value (GMV), a two-fold increase over the past year.
Must Read: Dunzo data breach leaks personal information of over 3 million users
"As merchants go digital, Dunzo is helping small businesses in their digital transformation journey in support of business recovery," said Caesar Sengupta, VP, Google by adding that through their India Digitization Fund, they’re committed to partnering with India’s innovative start-ups to build a truly inclusive digital economy that will benefit everyone.
The supply of cooked food in trains under e-catering services, which were suspended as a measure to contain the spread of COVID-19, will resume soon in the Eastern Railway zone, shared an official.
The e-catering services will be restarted soon at Howrah, Sealdah, Kolkata, Durgapur, Asansol, Malda and Bhagalpur stations under the jurisdiction of the ER, he said.
Also Read: Barcode to be available on train meals to give live kitchen feed
There are plans to add Barddhaman, Bolpur and Jamalpur in the list of stations from where the e-catering services are provided, the ER spokesperson said.
With the resumption of several long-distance and special trains, there was a growing demand to resume the services for supplying "hot, healthy and hygienic food to the passengers in the trains by nominated vendors of IRCTC", he added.
The Railway Board has allowed IRCTC to resume the services at selected stations, he said, adding that this will be provided in strict adherence to the COVID protocols.
May Interest: Passengers can now order food from McDonald's, Domino's during train journeys
Under e-catering, services are provided by a large number of food aggregators empanelled by the Indian Railways Catering and Tourism Corporation (IRCTC) Ltd, he said.
The food supply services are also made available from outlets at selected stations, the official added.
Bengaluru-based online food delivery platform Swiggy on Friday denied any wrongdoing; two days after Income Tax (I-T) officials surveyed their premises over alleged tax irregularities of their third-party vendors.
According to the allegation the food delivery player used fake manpower supply to get Input Tax Credit (ITC) and fraud Goods & Services Tax (GTS), shared officials at Department of Revenue.
Also Read: Swiggy, Uber payment provider Juspay suffers data breach, assures of data safety
According to sources, Swiggy has deposited the amount involved in fraudulent ITC availment worth ₹27.51 crore, pending investigation. Meanwhile, Patiala House District and Session Court has fixed January 13 to hear anticipatory bail petitions filed by two senior officials of Instakart. These officials are yet to comply with the summons of Directorate General of GST Intelligence (DGGI) in fake GST invoice frauds of availment and passing on of ITC (input tax credit) worth ₹ 21 crore, reported Hindu Business Line.
“Swiggy strongly denies the allegations that it has been complicit in any wrongdoings by Greenfinch with respect to both it being a fictitious entity and availing bogus input tax credit. We further deny all the baseless and inaccurate statements in relation to this matter," shared a Swiggy statement.
In November 2019, as a result of an investigation by the GST Intelligence wing into alleged non-payment of GST by Greenfinch, a GST survey was done at the Swiggy office to help the authorities with their findings. Swiggy fully cooperated with the authorities, the statement further added.
May Interest: Govt partners with Swiggy to take street food vendors online
According to DGGI sources, Gagan Gupta with his fake firms, namely Orient Services, Royal Enterprises and Liya Trading Services used to issue invoices without actual supply of services and passed on fraudulent ITC to various non-existent firms including Surya Team Management Pvt. Ltd. (STMPL), Merlin Facilities Private Limited (MFPL) and Greenfinch Team Management Pvt. Ltd. (GTMPL), which in turn had passed on fraudulent ITC to several companies including Instakart and Swiggy.
Online delivery platform Dunzo has launched Foodcourt where customers can place food orders from multiple restaurants in a single order.
The service is presently available in Koramangala, Bengaluru and is aimed to help individuals order different food items from a variety of restaurants at one go.
The Bengaluru-based Dunzo has partnered with cloud kitchen firm Kitchens@ to enable the new experience. It is also looking at expanding the same in other locations soon.
The same was announced by Brijesh Bharadwaj, Director of Product Management for User Products and Growth on Twitter.
Also Read: Dunzo data breach leaks personal information of over 3 million users
At present, over 30 restaurants have partnered with Dunzo for food court venture.
“The new category is designed to address the scenario where each household doesn't want the same thing. Sometimes, even one user wants different items from different restaurants in the same order,” added Bharadwaj.
Indian sweet and snack makers Bikanervala is now onboard with E-commerce enabler ANS Commerce.
ANS Commerce is looking at expanding the brand’s portfolio and offering services under a single umbrella.
The FMCG brand will gain unrestricted access to ANS Commerce’s tech-powered e-commerce solution with pre-integrated payment gateways, omni-channel delivery and real-time inventory sync, shared a statement from ANS.
“Through this association, Bikanervala will be able to feature its products on ANS Commerce’s brandstore giving it a digital platform and wider reach,” added the statement.
“We have created Kartify, an international standard tech platform to serve brands in India,” shared Amit Monga, Co-Founder, ANS Commerce.
Other brands the group works with include Vero Moda, Piramal NSE -0.04 %, Marico NSE 0.91 % and ITC.
E-Commerce major amazon has extended its food delivery service at select locations in Delhi, Bengaluru.
Amazon that entered into the food delivery space earlier this May, is now delivering in Bengaluru.
Also Read: Amazon enters Food delivery segment, starts delivery in select Bangalore locations
The company originally planned to launch the service in India last year, which it then moved to March but pushed it further amid the nationwide lockdown.
“Customers have been telling us for some time that they would like to order prepared meals on Amazon in addition to shopping for all other essentials. This is particularly relevant in present times as they stay home safe,” shared the spokesperson during its launch in May.
May Interest: Amazon to soon foray into India’s rising Cloud Kitchen market
Amazon began testing the food delivery service with select restaurant partners in Bangalore earlier this year.
American food delivery and online platform Grubhub Inc. was accused in a lawsuit of adding 150,000 restaurants to its platform without their permission.
To disguise the subter scfuge, Grubhub instructs delivery drivers to place orders with the restaurants themselves and pretend to be the intended customers when they pick up the food, according to the complaint filed Monday in federal court in Chicago, reported CNBC.
Also Read: Yum! Brands to sue Grubhub regarding contract breach
The case was brought as a proposed class-action on behalf of eateries across the country by the owners of Antonia’s in Hillsborough, North Carolina, and the Farmer’s Wife in Sebastopol, California.
According to the restaurant owners, Grubhub is breaking the law by using their names and logos without authorization and harming their reputations by providing diners with a “suboptimal diner experience.”
However, Grubhub declined to comment on the suit, it reported.
Food delivery platforms Zomato and Swiggy have been ordered to shut down in many states during the 21-day lockdown despite the union government’s guidelines categorizing food delivery under essential services.
Tamil Nadu and parts of Punjab, Uttar Pradesh, Gujarat, Goa, Chhattisgarh, Bihar, Assam, and Pondicherry have not allowed food delivery businesses to operate during the lockdown.
“Only cooked food supply from Swiggy and Zomato are not allowed,” tweeted Greater Chennai Corporation, a civic body that governs the capital city of Tamil Nadu.
Alos, food delivery is not allowed in most parts of Andhra Pradesh, while Telangana has allowed services with certain time restrictions.
“Food, including cooked food, is an essential service for at least 20% of the country’s population like students, paying guests and young professionals who depend on it, especially at a time like this when the country has advised everyone for medical reasons to stay where they are, and not travel back home,” said Vivek Sunder, COO, Swiggy.
Deliveries are mostly affected in top cities that include Lucknow, Chandigarh, Ludhiana, Dehradun, Kanpur, Ghaziabad, Bhopal, Indore, Chennai, and Coimbatore amongst other.
Over the last two days, Karnataka, Delhi-NCR and Maharashtra—the largest markets for India's food delivery startups—have moved fast and issued notifications to local authorities to let food delivery firms function smoothly. “We are working through the teething issues due to the lockdown,” said Deepinder Goyal, founder and CEO, Zomato who is yet to see 100 per cent impact in most states.
Deliveroo rolls out a new feature to enable customers and riders to choose contact-free delivery
Award-winning delivery player Deliveroo has seen over 600 new restaurants join the platform since late January in Singapore, meaning more restaurants will be able to extend their sales through delivery.
Since March 1st, there has been a 50% jump in the number of restaurant sign-ups, compared to the previous month.
As restaurants reduce their dine-in capacity to maintain a safe distance between customers, customers will continue to be able to enjoy a wide range of restaurant food as more restaurants seek to serve customers in their homes through delivery.
Restaurants turning to delivery on Deliveroo include large chains, local family favourites, as well as quick takeaways, the majority of which did not perform delivery services until now.
“We are here to deliver for restaurants who want to carry on offering their amazing food to customers at home during this difficult time. We are working with restaurants to optimise their operations for delivery, and we are doing everything we can to make sure people still have access to the food they want and need,” shared Siddharth Shanker, General Manager, Deliveroo Singapore.
Deliveroo is the market leader in delivery-only kitchens, having launched the first such kitchen in the UK in 2016 as part of its ‘Editions’ programme.
Deliveroo operates over 100 kitchens across 16 sites in the UK. In Singapore, Deliveroo Editions was first launched in 2017, and currently operates 25 kitchens across three sites at Katong, CT Hub 2 and ALICE@MEDIAPOLIS.
The company is now using this expertise to help guide restaurants as they make the transition from dine-in to delivery-only outlets during the period of the pandemic. Deliveroo is the only platform, for example, to publish detailed guidance on how restaurants can run delivery-only outlets safely, covering issues such as how to minimise contact, packaging and hygiene best practice. Deliveroo has extensive expertise in this area which it will share with restaurants across Singapore.
Responding to the needs of restaurants at this challenging time, Deliveroo has also:
•Developed bespoke online marketing tools for restaurants to let customers know they are operating delivery services
•Established teams of people across the business to onboard and support restaurants who want to be able to deliver
•Developed our app to introduce ‘contact-free delivery’ so that restaurants can give confidence to consumers that delivery is conducted safely
•Shared expert advice and guidance on how to operate safely during the outbreak
•Engaged restaurants to understand ways of supporting their business
After the much talked about Zomato video that went viral on social sites, a similar video came online where a Chennai man's is alleging that he found blood-stained bandage in the food delivered by Swiggy.
Swiggy, on its part, apologised for the incident and suspended the outlet, pending further investigation by an external agency.
In a Facebook post on Sunday, Balamurugan Deenadayalan had complained that the chicken schezwan chopsuey that he had ordered through Swiggy contained something he would never want a blood-stained band-aid, reported IANS.
When he discovered the object half way through the food, Deenadayalan said he "badly wanted to sue" the restaurant and Swiggy too for partnering with an outlet that does not follow general hygiene.
He also found difficult to reach Swiggy to register his complaint as he could not find the option to call them directly through the app for the food that had been delivered. He had the option to chat, but no one was responding, he alleged.
"We deeply regret the issue faced by one of our users and apologise for the angst it has caused. This is certainly not the level of service we intend to promote," stated a Swiggy statement.
"While the restaurant has acknowledged lapse at its end, based on the complaint, we have suspended not only this specific outlet but also other outlets under this franchise, pending further investigation by an external agency," added the statement.
Addressing further, Swiggy said it consistently conducts stringent third-party hygiene audits across its restaurant partner network.
ऑनलाइन फूड एग्रीगेटर और डिलीवरी प्लेटफॉर्म स्विगी ने अपने ग्राहकों को सुविधा प्रदान करते हुए स्विगी स्टोर्स खोलकर अपने प्रमुख व्यवसाय डिलीवरी से अलग विस्तार किया है। भारत के सबसे बड़ा फूड डिलीवरी प्लेटफॉर्म में से एक स्विगी का उद्देश्य उपभोक्ताओं को शहर के प्रत्येक स्टोर से जोड़कर सुविधा में एक नया आयाम जोड़ना है।
स्विगी के सीईओ श्रीहर्ष मजेटी ने कहा, '2014 में जब स्विगी की शुरुआत हुई थी तो उस समय की फूड डिलीवरी आज के समय से बहुत अलग थी। हमने एक उद्योग परिवर्तन की शुरुआत की जो हमारे रेस्टोरेंट और डिलीवरी भागीदारों के लिए अतिरिक्त आय के अवसर लाने के साथ-साथ भोजन के लिए सहज और विश्वसनीय पहुंच के संग उपभोक्ताओं के लिए अज्ञात सुविधा लाती है।'
स्विगी फलों और सब्जियों, किराना और सुपरमार्केट, फूलों, बेबी केयर, हेल्थ और सप्लीमेंट्स जैसी अन्य श्रेणियों से डिलीवरी करेगा। स्टोर स्विगी ऐप का हिस्सा होंगे।
मजेटी ने कहा, 'आज की घोषणा स्विगी को भोजन से अलग श्रेणियों में ले जाती है। जहां हम उपभोक्ताओं को उनकी रोजमर्रा की जरूरतों के लिए समान स्तर का अनुभव देने की उम्मीद करते हैं।'
स्विगी अपने 1.25 लाख सक्रिय डिलीवरी साझेदारों के बढ़ते डिलीवरी बेड़े का लाभ उठाएगा जो स्विगी स्टोर्स के लिए डिलीवरी करने के लिए देश में सबसे बड़ा है। इससे स्विगी के डिलीवरी पार्टनर्स को आय के लिए अतिरिक्त मार्ग तक पहुंचाएगा।
Online food aggregator and delivery platform Swiggy has expanded beyond delivery by opening – Swiggy stores offering convenience to its customers.
One of India’s largest food delivery platform is aiming to add a new dimension to ‘convenience’ by connecting consumers to every store in the city.
““When Swiggy started in 2014, food delivery was very different from what it is today. We launched an industry-changing offering that brought hitherto unknown convenience to consumers with a seamless and reliable access to food, while also bringing additional income opportunities for our restaurant and delivery partners,” said Sriharsha Majety, CEO, Swiggy on its blog.
Swiggy will deliver from stores in categories such as Fruits and Vegetables, Kiranas and Supermarkets, Florists, Baby Care, Health and Supplements among others. Stores will be a part of the Swiggy app.
Currently piloting in Gurgaon, Swiggy is already delivering from over 3500 stores, including more than 200 best-in-class merchant-partners like Ferns and Petals, Le Marche, Needs Supermarket, Licious, Zappfresh, MomsCo, Apollo and Guardian Pharmacy.
“Today’s announcement takes Swiggy to categories beyond food, where we hope to deliver the same level of delightful experiences to consumers for their everyday needs,” added Majety in the post.
Swiggy will leverage its growing delivery fleet of 1.25 lakh active delivery partners, the largest in the country to make deliveries for Swiggy Stores. This will give Swiggy’s delivery partners access to an additional avenue for income.
अहमदाबाद में जोमैटो और स्विगी जैसी फूड डिलीवरी कंपनियों के खिलाफ विवाद थमने का नाम ही नहीं ले रहा है। कुछ दिन पहले यहां के रेस्टोरेंट ने जोमैटो और स्विगी पर आरोप लगाया था कि ये कंपनियां भारी डिस्काउंट और कमीशन वसूलति हैं। यहां तक कि रेस्टोरेंट ने इन कंपनियों का बहिष्कार भी कर दिया है जिस वजह से इनकी डिलीवरी सर्विस में 30 प्रतिशत की गिरावट आ गई है।
एसोसिएशन ने कहा है कि अहमदाबाद में रेस्टोरेंट्स और होटल्स के इस फैसले की वजह से ऑनलाइन फूड डिलीवरी प्लेटफॉर्म स्विगी और जोमैटो की ऑनलाइन डिलीवरी में 30 प्रतिशत की गिरावट आ गई है, फिर भी वे लोग बहिष्कार जारी रखेंगे।
मंगलवार को होटल एंड रेस्टोरेंट एसोसिएशन गुजरात (HRA) ने कहा कि ये स्विगी और जोमैटो द्वारा चार्ज किए जाने वाले उच्च कमीशन को ढकने के लिए अग्रीगेटर का खाने की कीमतों को बढ़ाने के सुझाव को स्वीकार नहीं करेगी।
उद्योग मंडल ने दावा किया है कि 500 से ज्यादा रेस्टोरेंट और होटल ने खराब बिजनेस प्रैक्टिस के चलते स्विगी को ब्लैकलिस्ट कर दिया है जबकि बहुतों ने जोमैटो का बहिष्कार कर दिया है।
उन्होंने दावा किया कि इन प्लेटफॉर्मों के द्वार भारी कमीशन चार्ज करने की वजह से उनके मुनाफे पर असर पड़ रहा था।
In an ongoing rift between food aggregators and restaurants regarding high discounts and commission, the food delivery platforms have witnessed 30 per cent drop in their deliveries.
“The decision of restaurants and hotels in Ahmedabad to boycott leading online food delivery platforms Swiggy and Zomato has led to a 30% drop in their online deliveries, and yet they will continue the boycott,” said the association.
Hotel and Restaurant Association Gujarat (HRA) on Tuesday said it will not concede to the suggestion by the aggregators to increase food prices to absorb high commissions charged by Swiggy and Zomato.
The industry body claimed that more than 500 restaurants and hotels have blacklisted Swiggy while many have boycotted Zomato for their poor business practices.
It claimed that heavy commissions charged by the platforms had been choking off their profits.
India’s leading pizza chain Pizza Hut has announced that the company will focus on delivery as a key driver of business growth in 2019 and introduce various initiatives to further enhance the delivery experience for consumers.
Coherent with this aim, the brand has launched a rider tracking feature across its digital ordering platforms – mobile-site, mobile app and desktop site.
The feature is available across all cities where Pizza Hut has delivery services. Pizza Hut has also introduced Wow Delivery 50% off, an everyday value offering on its delivery channel, wherein a consumer can avail 50% off on any 2 Medium Pan Pizzas.
Taking forward the ‘Its Time to Switch’ campaign, the brand unveiled a new television commercial highlighting the rider tracking feature and Wow Delivery 50% off everyday value offer. The TVC features famous Bollywood celebrity Abhay Deol and will be aired extensively across electronic and digital mediums.
https://www.youtube.com/watch?v=803rE7SLtSo
The rider tracking feature has been launched by Pizza Hut as a solution based on key behavioral findings of the brand’s large consumer base, majority of whom are tech-savvy, on-the-go millennials.
The findings have shown that consumers choose brands which adapt to their lifestyle, understand their preferences and enable them to take charge. Also, with changing consumer habits, pizzas have evolved from being a special occasion treat to becoming a part of everyday food consumption in India.
Therefore, hassle-free and seamless food ordering and delivery experience has become a vital deciding factor, apart from taste and quality. Rider-tracking is an enabler of the convenience that consumers are seeking, further bolstered by value offers.
ऑनलाइन एग्रीगेटर्स और रेस्टोरेंट के बीच चल रहा विवाद थमने का नाम ही नहीं ले रहा। पांच सौ से अधिक रेस्टोरेंट और होटल्स ने खराब बिजनेस व्यवस्था के चलते राज्य की वित्तीय राजधानी अहमदाबाद से स्विगी को ब्लैकलिस्ट कर दिया है। वहीं स्विगी के बिजनेस हेड रुतविज ओज़ा ने इस्तीफा दे दिया है।
ओज़ा ने शनिवार को ईटी साइट से कहा, 'स्विगी में आज मेरा आखिरी दिन है।' उन्होंने दावा किया कि उनके इस्तीफे का इस विवाद से कोई लेना-देना नहीं है। ओज़ा ने कहा, 'पिछले दो महीने से मैं ट्रांसिट पीरियड पर था। खैर, सोमवार से मैं नई कंपनी में जा रहा हूं।' डेढ़ साल पहले जब अहमदाबाद में स्विगी लॉन्च हुआ है तभी से वो स्विगी में बिजनेस हेड पद पर कार्यरत थे।
इंडस्ट्री रिकॉर्ड के अनुसार, अहमदाबाद में 270 रुपए प्रतिदिन के औसत आकार के साथ स्विगी और जोमैटो एक साथ 70 से 80 हजार टेकअवे ऑर्डर्स संभालते थे।
हालांकि, रेस्टोरेंट और होटल्स उनकी व्यवसाय प्रैक्टिस के खिलाफ हैं क्योंकि वे भारी मात्रा में कमीशन ले रहे हैं।
एचआरए कमेटी के मेंबर रोहित खन्ना ने बताया कि द होटल एंड रेस्टोरेंट एसोसिएशन (गुजरात) ने जोमैटो, स्विगी और ऊबर ईट जैसे एग्रीगेटर्स को धमकी दी है कि अगर वे नए प्रपोजल के साथ नहीं आते हैं तो वे उनका बहिष्कार कर देंगे।
इंडस्ट्री द्वारा रखी गई मांगों की सूची में शामिल हैं- कमीशन कम करना, अगर ऑर्डर कैंसिल हो जाता है तो रेस्टोरेंट को पूरी राशि का भुगतान, हर 48 घंटे में प्रोसेसिंग पेमेंट देना और ग्राहकों का डाटा शेयर करना।
एचआरए के अध्यक्ष नरेंद्र सोमानी ने कहा, 'हम इन ऑनलाइन फूड डिलीवरी साइटों द्वारा ली जाने वाली 18 से 24 प्रतिशत कमीशन का कड़ा विरोध कर रहे हैं। वे सिर्फ हमसे ही नहीं बल्कि ग्राहकों से भी कमीशन वसूल रहे हैं।' उन्होंने आगे कहा कि पिछले एक साल में जहां टेकअवे का बिजनेस बढ़ा है वहीं डाइन-इन 12 प्रतिशत तक गिर गया है। चुंकि स्विगी अपनी बात पर अड़ा रहा इसलिए हमने बायकॉट कर दिया।
The ongoing rift between online aggregators and restaurants are turning sour as over 500 restaurants and hotels blacklisted the platform for its poor business practices from the state’s financial capital Ahmedabad.
Following the same the city business head for Swiggy, Rutvij Oza, has stepped down.
“Today is my last day at Swiggy,” he told ET on Saturday evening by asserting that the current Swiggy-industry confrontation has nothing to do with his resignation. “I was in my transition period since 2 months anyways and will be joining my new company on Monday,” said Oza who was the business head in Ahmedabad ever since Swiggy launched here one and half years ago.
As per industry records, Swiggy and Zomato together handle 70,000 to 80,000 takeaway orders with average order size worth Rs 270 per day in Ahmedabad city.
However, the restaurants and hotels are up in arms against their business practices pertaining to huge commissions that they allege is robbing them off their margins.
The Hotel and Restaurant Association (Gujarat) has threatened to boycott other aggregators including Zomato and Uber Eats on Monday if they do not come up with revised business proposals, HRA Committee member Rohit Khanna added.
The list of demands put forth by the industry includes – lowering commission, 100% payment made to restaurants in case of cancellation, processing payments every 48 hours, sharing customer database, et al.
“We are protesting against the huge commission charged by these aggregators that range from 18% to 24%. They charge commission from not just the eateries, but also customers,” shared Narendra Somani, President, HRA adding that while business of takeaway has grown, dine-in fallen by over 12% in last one year. Since Swiggy did not relent, we have boycotted it.
Bengaluru based food delivery platform Swiggy has raised $1 billion in funding led by existing backer, Naspers.
With the new round of funding, Swiggy also see entry of new investors like China’s Tencent and hedge funds Hillhouse Capital and Wellington Management. The new round will see the valuation of the food delivery platform reach to $3.3 billion, said a report on ET.
Swiggy was valued at $1.3 billion earlier this June and $700 million in February.
Swiggy’s mega funding round, which also saw the participation of existing backers like DST Global, Meituan Dianping and Coatue Management, will give it a significant capital advantage rival over Gurgaon-based rival Zomato. While Swiggy has raised a total of $1.31 billion across three financing rounds in 2018, Zomato has received around $410 million in two rounds.
“Swiggy will use the funds to bring more quality food brands closer to consumers and address gaps in supply through delivery-only kitchens under the ‘Access’ initiative for restaurant partners,” said the company in a statement, adding that it will also use the capital to strengthen its team and invest in “its technology backbone and focus on building a next-generation AI-driven platform for hyperlocal discovery and on-demand delivery.”
“Swiggy has been at the forefront of elevating the potential of Indian food delivery with its industry-changing innovations and focus on delivering the best consumer experience to millions of Indians,” shared Sriharsha Majety, CEO, Swiggy.
Besides further pushing into the food delivery business, Swiggy will also use the corpus raised to expand into new businesses. The food delivery startup has made its entry to over 42 additional cities and doubled in gross merchandise value in the last six months.
“Swiggy has 10x the number of orders per month since our first investment, has expanded throughout India to tier 1, 2 and 3 cities, and most importantly, is the most loved food delivery brand in India, providing the best service to consumers nationwide,” said Larry Illg, CEO, Food and Ventures, Naspers.
Avendus Capital was the financial advisor to the transaction.
Online delivery platform Swiggy is planning to launch operations in university towns.
Titled as Launchpad, the programme will bring on board students — typically those in the third year of a four year degree as the campus Swiggy CEO on each campus where it would launch operations.
The Bengaluru based platform is currently running pilots for the Launchpad in universities including Birla Institute of Technology and Science (BITS) Hyderabad, Lovely Professional University and Chitkara University in Punjab.
“We are looking at campuses, given that a macro environment of restaurant supply and large potential user base already exists across a radius that is smaller than that of cities, shared Vivek Sunder, COO, Swiggy, adding that with the scale disadvantage taken away, the cost of running the operation is much lower given the volumes generated are large enough.
Swiggy which has operations in over 50 cities is looking to roll-out the initiative in about 400 campuses, all over India.
The campus CEOs will be supervised by Swiggy’s executives who will also assist them in product and operational processes. The student CEOs will bring in domain and geographical know-how and also innovative campaigns to establish full fledged delivery operations in their campus areas.
The initiative is expected to cut down cost of launching operations in a new market by up to 50% for Swiggy.
Food delivery firm Swiggy has acquired Mumbai-based on-demand delivery firm Scootsy in what is being seen as a distress sale.
The deal is valued at about Rs 50 crore (under $8 million) which is expected to close all in cash and retention of Scootsy’s brand name in Mumbai, said three people aware of the developments.
Scootsy’s founding team may be joining Swiggy’s management, said one of the persons. ET could not however independently verify this. The acquisition was first reported by Moneycontrol.com.
Founded in 2015 as an on-demand delivery platform in Mumbai, Scootsy has so far raised about Rs 25 crore so far from Agnus Capital and Khattar Holdings.
While the firm aggregates premium dining options catering to a niche, premium, high ticket size food delivery play in the city, about 25-30% of its business comes from non-food hyperlocal delivery operations including daily essentials, flower and gifting.
Heavy capital flow in the food delivery segment amongst the top national players rendered Scootsy helpless in its attempts to raise capital over the past year.
A large part of the cash component of the deal will be used to pay salaries of Scootsy’s employees who haven’t been paid for over 3 months, according to one of the persons cited above. Swiggy and Scootsy did not immediately respond to ET’s email queries.
“The funding crunch has almost crippled Scootsy. The strength of riders has reduced impacting deliveries and the lack of capital has hit the business hard,” said a person directly aware of the development.
Scootsy currently has under 700 delivery agents in Mumbai across its food and non-food delivery operations delivering around 2000 orders per day. The firm has a strong hold in South Mumbai, Lower Parel and some parts of Bandra where several premium dining restaurants are located.
Swiggy delivers about 5,00,000 orders per day and has a fleet size of 55,000 all over the country.
Swiggy, which has been targeting hyperlocal market, the deal adds value through Scootsy’s premium customer base, which it is looking to tap into for other delivery categories as well.
After capturing a lion’s share of India’s online food-delivery market, Swiggy is all set to widen its delivery diversification strategy.
The firm which has been looking to start deliveries for other categories such as medicines and grocery is all set to capture a larger share of the delivery pie by extending the service across the entire hyperlocal delivery market, according to two people familiar with the unfolding of this new business line.
ET had first reported in its edition dated April 26, 2018 that the Bengaluru-based food-delivery firm was looking to diversify its delivery operations beyond food into other categories.
“Swiggy is launching a concierge-like service and will enable buying and delivery of products from any store in the city including pharmacies, electronics, groceries and even flower and gift shops,” said one of the persons cited above. “It will also feature a customer-to-customer pick-up and drop service,” he added.
Currently such a service is offered by Bengaluru-based Dunzo which is backed by Google and Quikr as part of its Quikr Easy platform pitting Swiggy directly with the former.
The pilot for Swiggy’s diversified utility delivery play is likely to be rolled out by October-November across NCR, Bengaluru and Mumbai and will help with further optimisation of its 55,000- member strong fleet. The move is expected to add significant muscle to Swiggy’s delivery volume, which is over 14 million orders per month across food delivery alone and also aid its topline strongly. “Swiggy is expecting to grow this business vertical significantly to almost 15-20% of their revenues over the next 2 years,” said the person cited above.
Swiggy declined to comment on details of the new initiatives and its scale. However, a spokesperson for the firm said, “At Swiggy, enabling convenience for our consumers is at the core of how we operate. We’re constantly experimenting with ways in which we can do that better while providing them with a delightful experience.”
Swiggy recently raised $210 million in a round led by DST Global, Naspers, Meituan-Dianping and Coatue Management that valued the firm at $1.3 billion.
Swiggy’s plans to diversify its delivery offering and build a unified delivery platform comes on the back of increased Chinese investor play in India, including Meituan-Dianping, Didi Chuxing and Alibaba (through its payment affiliate Ant Financial), which have backed Swiggy, Ola and Zomato, respectively. These investors have been increasingly focussed on pushing up volumes as they look to recreate China’s ondemand delivery success story in India.
Swiggy’s strategy is reflective of its investor Meituan-Dianping’s China business model, which offers deliveries and services across a host of categories, including groceries, beauty salon, payments and ride-hailing, even as food remains its highest-frequency delivery category by volume and value.
Gurugram -based rival Zomato has also been increasingly looking to boost its delivery volume for its delivery platform through various subscription-based monetisation models including Zomato Treats and Piggy-Bank specifically targeted towards building customer stickiness for its delivery business.
From Swiggy to Foodpanda, online food delivery service firms face GST heat. Online food delivery service companies like Swiggy are facing the heat from restaurants after the goods and services tax (GST) on eating outlets was cut to five per cent, from 18 per cent in November, and input tax credit provision was withdrawn.
A few eateries have begun charging higher costs on online delivery platforms. Others are arranging a commission cut with online sustenance conveyance accomplices to compensate for the 3.5 for every penny extra cost because of inaccessibility of the information assess credit (ITC) office.
Swiggy, Zomato and Foodpanda provide online delivery services to restaurants at acommission of around 20 per cent, which is levied an 18 per cent GST. Unlike earlier, restaurants can no longer claim ITC on the 18 per cent GST for the input services from these delivery platforms. “These online food delivery companies have represented for a rate reduction or to allow ITC to restaurants. The matter is being discussed," said a government official.
Rocket Internet-backed Foodpanda is desperately searching for a buyer for its troubled India operations at a lowly price tag of $10-15 million, multiple sources familiar with the development, reported TNN.
The Samwer brothers-led Rocket Internet's interest in its Indian portfolio has been waning with most of its flagship firms, including FabFurnish and PrintVenue, being put on the block.
"Foodpanda has held talks with its competitors in India, who have been pitched with a sale value of $10-15 million," a source said.
Despite the low valuation, the food ordering platform has not found a buyer yet, signalling that it may decide to shut India operations soon.
"Both Zomato and Swiggy have been approached for a buyout, besides one larger horizontal company. But Rocket is yet to garner keen interest from possible suitors for Foodpanda," another source said.
When contacted, a spokesperson of Rocket Internet told, "We don't comment from Rocket's side to rumours about Foodpanda."
Last year, Foodpanda raised more than $300 million from the Berlin-based Samwer brothers and Goldman Sachs for its global business. That's when it invested heavily in the Indian market, becoming one of the largest players in the online food ordering segment. In order to ward off rivals Zomato and the likes of Swiggy and TinyOwl, Foodpanda acquired TastyKhana and Just Eat in India. But it has since been on a downhill slide.
Reports of an alleged fraud and systematic discrepancies in Foodpanda's operations emerged last year. The company then lay off 300 people as the overall food delivery market hit a rough patch.
Foodpanda India, which is run by Pisces eServices, reported a loss of Rs 36 crore in March 2015 over revenue of close to Rs 5 crore, according to data from the Registrar of Companies (RoC) at the ministry of corporate affairs. .
Zomato, the restaurant discovery and food ordering app, has announced a partnership with global fast food giant Burger King, to enable customers in India to order online from their restaurants using Zomato.
The tech-enabled partnership with Zomato is the first of its kind for Burger King, and will enable them to serve customers in Delhi NCR, Mumbai, Bengaluru, and Pune using Zomato’s online ordering services, with more cities to be added shortly.
Commenting on the association, Rajeev Varman, CEO of Burger King India said “Online-apps and mobile penetration have changed the way business is being done worldwide. We believe tech-enabled solutions will give us a chance to keep pace with the customers. We are delighted to give our customers convenience and access to our burgers at a click of a button by partnering with Zomato, the most effectual food ordering app.”
Through its investee company Grab, and logistics partner Delhivery, Zomato will also service the delivery logistics for Burger King in India, the fifth market in which Burger King delivers to customers at home.
“This strategic tie-up has opened avenues for faster growth. The brand has become stronger, better understood and more vibrant thus increasing our brand’s connect with discerning customers across the country and making available our gastronomic delights for their consumption. Zomato has built a commendable presence in the online ordering space in a few short months, and is growing from strength to strength. We are excited to be working with Zomato, and feel this partnership has come at the right time. We are looking to strengthen our partnership further through various collaborations in the future,” added Varman.
“We are thrilled to be partnering with Burger King to enable them to reach out to a larger audience in an untapped market such as India using our platform. Our online ordering business is growing at 50% month-on-month, and we are certain that we will continue to drive immense value for restaurant brands, as well as give our customers a wide selection of places to order from online”, added Tanmay Saksena, Global Business Head, Online Ordering, Zomato.
RI Bureau
As part of its national expansion plans, Swiggy, India’s second largest food delivery company launched its services in Chennai today. With the launch of Chennai, Swiggy has now strengthened its foothold in the country covering all major metro and tier-1 cities.
Some of the restaurants include SaravanaBhavan, Sangeetha Veg Restaurant, Anjappar, PremsGraamaBhojanam, Hotel Junior Kuppanna, Aasife Biriyani, Wangs Kitchen, Hot Chips, Sandwich Square and Jonah's Bistro to name a few.
“Launching in Chennai will further consolidate our positions as India’s favourite online food delivery service. With Chennai, our expansion to all major cities is complete. Our goal is to revolutionize the way India eats - and in covering all major cities, we’re well on our way towards achieving our goal, thanks to our focus on timely and courteous service”, shared Nandan Reddy, Co-Founder, Swiggy.
Swiggy will provide its services which include Adyar, Velachery, Besant Nagar, Thiruvanmiyur and Alwarpet. Apart from boasting great quality of restaurants, these areas are also home to a number of young working professionals Swiggy’s primary customer base. The Chennai launch also happens to be the biggest area launch for Swiggy.
Patrons will be able to order from any of the listed restaurants either through the Swiggy website or the Android / iOS App. One of the key features of the app is the live tracking of the delivery executive as they deliver their order. Swiggy has a time commitment of approximately 30-45 minutes depending on factors like preparation time and the distance between the restaurant and the customer. Ordering food online seems to be the next big thing in the Indian logistics industry and having a short delivery time can make a world of difference between services that is preferred as opposed to one that is a last resort.
The SwiggyApp is available for download on Google Play and The App Store for Android and iOS respectively and provides customers with a simplistic, yet highly detailed interface and menu that aim to make the entire process of eating, from ordering to delivery completely hassle free. Swiggy also boasts of numerous filters like preparation time, cuisines, rating and budget that are meant to make it easier to choose. The process of checking out has been streamlined so as to make it possible to complete an order in under a minute.
Connecting people to the food they love, Uber Eats, the on-demand food delivery app, today revealed an all-new global brand refresh. The new look of the app is even more vibrant, lively, delightful and aptly reflects the endless possibilities of food that the app offers.
Commenting on the brand refresh Bhavik Rathod, Head of Uber Eats India said, “It has been a great journey for us since we launched Uber Eats in India earlier this year. At Uber Eats our aim is to lead ‘the future of food’ in India by breaking the stereotype of food delivery and helping restaurants grow their business with delivery, as well as actionable data and insights. We hope our consumers in India love the new Uber Eats.”
In India, Uber Eats launched in May this year with Mumbai as its first city. Since then, the service has expanded to 6 more cities like Delhi, Gurgaon, Bangalore, Chennai, Chandigarh and Hyderabad, with a network of over 5000 restaurant partners across these cities.
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