Taj Hotels to focus on Hygiene, adopt digital & single use menu as it plans reopening
Taj Hotels to focus on Hygiene, adopt digital & single use menu as it plans reopening

Taj Hotels have implemented heightened hygiene and safety procedures for all guests, employees, partners and vendors as they prepare to reopen in a phase manner.

Owned by Tata Group, the hotel is planning to have digital or single use menus, with greater emphasis on wellness-oriented food sections for healthier meals and greater level of immunity.

“For over a century, IHCL has been the pioneer and custodian of authentic Indian hospitality. Embedded in our DNA is our commitment to ensure the comfort of guests with the greatest sense of responsibility and care. The challenges we face are unprecedented, but we believe the best way for us to demonstrate our commitment is to give our guests and associates the assurance of exacting standards of safety and hygiene,” said Puneet Chhatwal, MD & CEO, IHCL who has augmented their already stringent protocols as they look forward to welcoming their guests to relive the legendary magic of Tajness restrengthened.

The measures are being implemented across all brands of Indian Hotels Company (IHCL), South Asia’s largest hospitality company — Taj, Vivanta, SeleQtions and Ginger — to give confidence to guests.

The steps taken include thermal screening of all employees and guests, intensive hospital level sanitisation of its hotels as well as new contactless processes and social distancing measures. The leading hospitality company, opened its first hotel The Taj Mahal Palace in Mumbai in 1903 and today it has a portfolio of 200 hotels including 42 under development globally across 4 continents, 12 countries and in over 100 locations.

The new experience begins from the moment guests get in a hotel car until alighting from one on their way back home. “Mandatory temperature checks will be conducted with all guests and associates entering the hotels. Check-in and check-out formalities will be processed digitally as far as possible in order to have minimum contact. Common and high-touch areas of hotels like cars, lobbies and elevators would witness more frequent and industrial strength disinfectants being used as part of an escalated cleanliness routine. Restaurants and banquet areas will have fewer tables and all self-serving buffets are suspended,” IHCL said in a statement.

“All guest facing employees like baggage handlers, valets and guest relations and back room staff, like housekeeping and engineering, have been adequately trained on social distancing norms as well as the latest precautionary hygiene and safety guidelines. In addition, all associates and vendors will also be provided with appropriate personal protective equipment and all work areas will be disinfected regularly,” it added.

The steps have been taken with guidelines published by the World Health Organization, Food Safety and Standards Authority of India (FSSAI) and the government of India.

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