Zomato enhances user experience, introduces chat facility for ordering
Zomato enhances user experience, introduces chat facility for ordering

Zomato, the restaurant discovery and food ordering app, today announced an update to its apps, further enhancing the online ordering experience.

In this version, Zomato has introduced an in-app chat feature, enabling consumers to chat with the team at Zomato for any order-related queries.

“Over the past 6 months, we have built a solid online ordering product and are constantly working on improving user experience. With this update, we've focused on improving and simplifying the communication flow between users and Zomato during the order process. We aim to simplify the online ordering process and give users the option of a faster, more efficient, and reliable way of getting food delivered, with the introduction of this feature,” shared Tanmay Saksena, Global Business Head - Online Ordering, Zomato.

This feature is currently available for users in India and UAE. With this update, Zomato has also included a host of new features and performance improvements to make the online ordering experience even better.

The chat feature has been integrated through a partnership with Konotor, a mobile-first user engagement platform.

Through the introduction of this feature, users can now initiate a chat with Zomato's customer support centre and ask questions or share feedback at any stage of the order process. Users can currently message the contact centre anytime between 9am and 11pm (Indian Standard Time) across all cities in India and UAE where Zomato's online ordering service is available.

The instant nature of the messages enables real time and direct line of conversation for users. Users can track their orders, get information on promos, cancel orders and/or check the refund status for a rejected order.

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