Let’s Talk Shop
Your retail CX roadmap for 2021
Date: 3 June 2021 | Thursday
Time: 3 am - 4 pm
Shopper behaviour has changed irreversibly in the past 12 months. Their expectations have gone through the roof, shown a clear preference for online-first experiences and haven’t hesitated to abandon brands that couldn’t keep up.
Now’s a great time to take stock of what worked for shoppers and what didn’t and use these insights to design the best CX for your demanding shoppers, and set yourself up for success in 2021 and beyond.
Join our expert panel as they look at the year gone by and prescribe the ideal retail CX roadmap for the next 12 months. Topics include
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