Conference Agenda

DAY 1 - 16 APRIL 2018
10:00 am - 10:15 am Welcome Note by :
Ritu Marya, Editor-in-Chief, Franchise India & Entrepreneur Media
Lighting of Lamp & Inauguration
10:15 am - 11:15 am Inaugural session
11:15 am - 11:40 am Session 1:Fireside Chat: India as an experience economy: Creating stores that speak to your brand values
  • Vineet Gautam,
    CEO, Bestseller India

  • Ritu Marya,
    Editor-in-Chief, Franchise India & Entrepreneur Media

11:40 am - 12:00 pm Session 2 - Keynote: Measuring the value of experiential Experiential is a trend which continues to gain momentum in the industry and retailers are, very consciously, promoting the in-store 'experiences' to delight and surprise the customer in-store. The retailers at the forefront of experiential retailing will share tangible takeaways from strategy and implementation through to growth.
  • Ashish Goel,
    Co-Founder and CEO, Urban Ladder

12:00 pm - 12:30 pm Session 3 - Keynote: FMCG + Retail: Working together for better customer service
12:30 pm - 13:00 pm Session 4: Enhancing at the intersection: FMCG-Retail-ecommerce play
  • FMCG and retail /ecommerce have a common goal – to ensure a happy customer. How can the relationship between be enhanced?
  • How can FMCG and retail work together to better serve the customer?
  • What new service strategies will emerge as secret weapons for success?
  • Life without Grocers: Are FMCG ready to start selling their brands direct to consumers?
  • Arvind Varchaswi,
    Managing Director, Sri Sri Tattva

13:00 pm - 13:20 pm Session 5: Keynote: Omnichannel Leadership
The Power and Possibility of Omnichannel
Optimizing on Blended Commerce with Physical –Digital integration calls for innovation with omni-channel commerce and delivering an exceptional shopping experience across every touchpoint.
  • Case Study: Transformation of the John Lewis Supply Chain to support omni-channel growth
  • The context of where started as a bricks and mortar retailer (a brief history of John Lewis, how we developed an Online presence, and the replenishment supply chain in 2006 when our journey started)
  • The ambition to transform (what drove the decision, what were the aims etc)
  • The changes required to support the fulfilment rather than replenishment (the demands of greater accuracy, singles picking etc)
  • The future challenges that we face (new technology, on time in full, dealing with returns, spikes in demand)
13:20 pm - 14:00 pm Lunch
Hall 1 Omni Channel Summit
14:00 pm - 14:45 pm Session 6: The future of retail: One size doesn't fit all The brick and mortar store : Bigger + Better or Smaller + Profitable
Retail Revolution needed to save Indian Economy (Presentation)
14:45 pm - 14:55 pm Session 7: Retail Refrigeration solutions to help your business do better
  • Srikant Subramanian,
    General Manager – Marketing, Commercial Refrigeration Division, Blue Star

14:55 pm - 15:30 pm Session 8: The great debate – what next for malls?
  • How to win the battle for footfall and conversion?
  • Will destination malls help developers survive in the future?
  • Malls in the age of eCommerce: From experimental retail to product collection points
15:30 pm - 16:00 pm Session 9: Keynote : What does it take to transform a business with traditional retail roots into one which is digitally led?
  • Brian Bade,
    CEO, Reliance Digital

16:00 pm - 16:15 pm Presentation by Alexander Köth, Founder & Managing Director, MiNODES
16:15 pm - 17:15 pm Session 11: How The New Leadership for Retail Organization thinks The session will host a panel of retails highest rated Retail CEO's as they discuss on
  • What action is imperative to diversity and inclusion in the modern workplace?
  • How they've supercharged their strategies for recruiting and retaining talent.
  • How CEO's retailers are competing for hot digital talent with the disruptors and tech giants of this world.
  • How they are making their company culture more appealing?
  • Rajesh Jain,
    Managing Director & CEO, Sports & Leisure Apparel Limited- Lacoste Licensee in India

  • Deepak Chhabra,
    MD, Crocs

  • Manish Mandhana,
    CEO, The Mandhana Retail Ventures

  • Lalit Agarwal,
    Chairman & Managing Director, V-Mart Retail Limited

  • Rajat Wahi,
    Partner, Deloitte India

17:15 pm - 17:30 pm Session 12: The retail Leadershp readiness for Omni-Revolution
17:30 pm - 18:00 pm Session 13: Why the Data Economy is changing retail Reinventing the customer experience with analytics
  • Why understanding data is key to winning and retaining customers?
  • Why protecting data is key in retail customer experience?
  • Why analytics is a key tool in retail?
  • Shivanandan Pare,
    Head - New Digital Businesses: Aditya Birla Fashion & Retail Ltd

Hall 2 eRetail Summit
14:00 pm - 14:45 pm Session 6: eRetailer First & Always The right ROI in pure-play e-tailing
How is pure-play Eretailers presenting a superb customer experience? Understanding the investment required for implementing technology which offers a great on-line shopping experience and ensuring a great ROI. And using data to get to know customers and offer a personalised service.
14:45 pm - 15:30 pm Session 7: Panel : How the Chemistry between stores and online will change the Economics in Future years
  • Bringing the digital model in store and Vice-vera :What and where it is possible
  • The catch 22 of pricing -discounting goods with an eye on the bottom line
  • Tracking the customer down to each unique transaction And Incorporating consumers' escalations : what expereince customers
  • Advancing The Click and Collect model for Online-offline engagement
15:30 pm - 16:15 pm Session 8: Panel :Influencer Marketing Simplified
  • Why Influncer marketing works with Millennials and Generation Z for their interests, wants and needs
  • Upping your Social Media Report Card : Giving your brand a voice across all channels: scaling your social media exposure
  • Video as channel and Engagement as a Strategy
  • The ROI in Influncer Marketing : Tracking Likes to Buys
Session Leader- Ms. Ritu Marya, Editor-In-Chief, Entrepreneur India & Franchise India
16:15 pm - 16:30 pm Session 9: A Paradigm Shift :New Communities. New Consumers. New markets
  • How Brick and Mortar brands and Small Retailers are becoming Digital natives with Social Media
  • How e-commerce startups can get Audience Insights of social media platform to gain more customers
  • The Age of SOHO Ecommerce – Small and Profitable
  • Sauvik Banerjjee,
    CTO-TataCLiQ, VP-Digital Initiatives - Tata Industries

16:30 pm - 17:15 pm Session 10: Keynote: Why Responsivness beats speed in supply chain
  • Differentiating delivery: surprising and delighting your customers
  • Delivering on same day delivery strategies
  • Predicting & Managing returns
  • Lakshminarayan Swaminathan,
    Director-Supply Chain, Myntra

17:15 pm - 18:00 pm Session 11: Innovation Lab
  • Bespoke – The hottest new trend
  • Digital shopping made easy
  • The Rental & Sharing market- where we are and where we are Headed
  • Subscprption market – Small But sound
  • Artificial Intelligence (AI): How it will eat the way we eat out, shop and buy
  • Arun Muthukumar,
    CEO & Co-founder, Linkstreet

DAY 2 - 17 APRIL 2018
The Payments & Global Summit
10:15 am - 10:50 am Session 1: Digital Payments: Where Do We Really Stand?
  • The mainstream adoption for Digital Payments – current Market size and trends
  • Is the wallet and payment industry headed towards consolidation?
  • Giving consumers a reason to register and use the e-payment service
  • What incentives will actually change consumer habits: rewards, in-app and online payments, offers and notifications
  • Using mobile payments as the catalyst for a better commerce experience
  • Is mobile payment infrastructure up to scratch?
  • Hemant Gala,
    Head of Payments, PhonePe- Flipkart

  • Vikas Bansal,
    Head of Emerging Payments, Amazon Pay

10:50 am - 11:00 am Session 2: Distribution in the digital payment ecosystem
  • The mainstream adoption for Digital Payments – current Market size and trends
  • Is the wallet and payment industry headed towards consolidation?
  • Giving consumers a reason to register and use the e-payment service
  • What incentives will actually change consumer habits: rewards, in-app and online payments, offers and notifications
  • Using mobile payments as the catalyst for a better commerce experience
  • Is mobile payment infrastructure up to scratch?
  • Sunil Khosla,
    Executive Vice President – Sales & Marketing, India Transact Services Limited

11:00 am - 11:20 am Session 3: Keynote: The Converging World Of Commerce And Payments. Transforming Transactions : Towards A Smart Cashless Society With Contactless Payment
  • The mainstream adoption for Digital Payments – current Market size and trends
  • Is the wallet and payment industry headed towards consolidation?
  • Giving consumers a reason to register and use the e-payment service
  • What incentives will actually change consumer habits: rewards, in-app and online payments, offers and notifications
  • Using mobile payments as the catalyst for a better commerce experience
  • Is mobile payment infrastructure up to scratch?
  • Joseph Chan,
    CEO, Asia Pay

11:20 am - 11:50 am Session 4:Integrated loyalty: Marrying rewards points to Digital Payments
  • The E- evolution of loyalty: Going beyond points and rewards
  • Adding 'Targeted Offers' in a Digital Payment infrastructure
  • Blurring the lines between payment experience and loyalty
  • Allowing customers to check out with a single tap in-store, online and in-app
  • Instilling strong loyalty programmes that increase footfall for merchants
  • Utilising the strong connection between mobile order and pay and loyalty programs
  • Leveraging data to predict peak hours and demand for products to alleviate congestion
  • Loyalty/payments adoption, fraud prevention and one-api solutions
  • Thi Thanh Giang Tran,
    Head of Payments, Rocket Internet, Germany

11:50 am - 12:15 pm Session 5: Payment Revolution: How Will Blockchain Dramatically Change Digital Payments
  • Creating a new e-currency :Opportunities and Challenges
  • Bit coin payment integration to point of sale
  • How Block chain can bring legitimate touch in a supply chain – from a supplier to a manufacturer to a shipper
  • Producing data that is synchronised, replicated and shared securely
  • B2B global Payements Ease : How Blockchain cuts across geographies, banks and computer systems
  • How Crypto-currencies Allow quick movement of money at fraction of transaction cost
  • Samantha Zirkin,
    CEO, Point 93, New York

12:15 am - 13:00 pm Session 6: How Indian Brands are Going International
  • Indian Retailers who have tested success in global markets will share how they have build
  • Brands and organizations to support international growth
  • The structural changes the business has made to ensure its success in new markets.
  • Which decisions have led to success?
  • Best Practices for Success in Global Markets
  • Nikhil Ranjan,
    MD, William Penn

  • Rahul Kapoor,
    Co-Founder, Excedo Luxuria

  • Sahil Malik,
    Managing Director, Da Milano

  • Sushant Rabra,
    Partner, KPMG India

13:00 pm - 13:15 pm Session 7: How SME can leverage B2B E-Commerce platform for cross border trade/exports
  • Vinay Bhartia,
    Sr. Vice President - Strategic Partnership - Alibaba.com

13:15 pm - 13:30 pm Session 8: China's Big promise for Indian retail market : How China is Uplifting Made in China label to create effective consumer brand penetration in Indian market.
  • Yash Parwani,
    CEO, OPPO

13:15 pm – 14:15 pm Lunch
15:00 pm – 15:30 pm Registration for Tech Summit
Tech Summit 2018~Powered by Entrepreneur
An afternoon with most forward thinking innovators in technology and customer Experiences debating on the theme of "Building Reliability at Scale"
Tech Summit 2018 is focused around revolutionizing, modernizing, and crafting incredible experiences through technology. With a focus on customer experience, innovative and knowledgeable Tech leaders from Indian and global markets will give you insights on latest and greatest in this exciting space! New technologies in artificial intelligence block chain, augmented and virtual reality and Internet of things is allowing businesses change the way people live and work. Consequently, it is changing how companies behave with their customers and partners.
The Ted style talks at tech Summit will give insights on the progressive technologies that are allowing businesses and their customers to engage with them for better products and service deliveries. This blend of technology and societal interactions are helping new age businesses build better partnerships and gain tremendous enterprise strength.
Tech Summit will address how to drive maximum potential from these revolutionary technologies and how companies could strengthen their critical process including service design and infrastructure transformation.
15:30 pm – 16:15 pm Keynote Address: The Future of tech Innovation How innovations and the promise and power of technology is changing our industry and our lives (Speaker to be confirmed from Ministry of Information & Technology)
16:15 pm – 17:00 pm Martech: The Future of B2B Networking
  • The Power of Personal Brand Building
  • How Will Social Networking Leave the Confines of the Computer
17:00 pm – 17:45 pm Session 2: Trends in Consumer Technology

Insider insights into New Age consumer technologies and their impact on business models, the workforce and our nation. From groundbreaking startups to blue chip multinationals, how they are leveraging their power to build great 21st century global brands

  • An interconnected, intelligent Consumer world, stitched together with IoT, monitored and controlled by Artificial Intelligence. How smart is smart?
  • The Domestic Digital Future with Seamless connected Homes
  • How Sharing Economy is transforming our Lives Exciting time for Digital payments solutions
  • AutoTech for enhanced and Experiential Mobility
  • How Disruptive virtual reality (VR) technology will change everyday human experience in the coming decade