Why Poor Customer Experiences Costing Businesses Up To Billions?
Nearly all consumers in India (96 percent) said they were dissatisfied with their experiences as customers in 2021. This could be costing businesses…
Outlook 2020: Technology driving change in the after-sales service industry
Encountering product-related hassles after making a purchase is a common issue faced by many consumers. It could be after buying a television or…
How online rental options are transforming real estate?
The real estate industry in India has grown rapidly over the years, owing to the growing demand for new and innovative housing designs, which has…
Customer relations rake in revenue
I was recently on the panel with award winning retailers. The debate was focused on what award winning retailers do that non award winning…
Explore Upcoming Events And New Age Agendas
  • Franchise India 2024 Delhi
    18-19 May, (IICC) India International Convention and Expo Centre, Delhi, India

    Meet 500+ franchisors across diverse industries, network with 40,000+ verified buyers, and gain insights from the startup community.

  • EdTech x Indian Education Summit & Awards
    10 June, JW MARRIOTT Chandigarh

    The EdTech x Indian Education Awards, presented by Franchise India, a pioneer in educational B2B events for over 13 years, presents the Regional edition for 2024.

  • Restaurant Awards
    11 JUNE 2024, JW Marriott, Chandigarh

    Restaurant Awards 2024 is the top honour bestowed upon the greatest in the industry who have tirelessly dedicated their lives walking an extra mile to raise the bar of the Food & Beverage Sector.

  • India EV Show
    29-30 June, Hall No. 3, Chennai Trade Centre, Chennai

    The INDIA EV SHOW's 4th edition is a Premier Show & Exhibition, sparking innovation and forging connections between emerging Startups and established heavyweights in the electric mobility arena.

  • FROEXPO Chennai
    29-30 June, Hall No. 2, Chennai Trade Centre, Chennai

    India’s premier and most trusted Business & Tradeshow is back in Chennai to provide a platform for highly evolved prospects, qualified investors, entrepreneurs from across India, neighbouring countries and delegations from other parts of the world.

  • FROEXPO Ahmedabad
    27-28 JULY 2024 , Mahatma Mandir Convention AND Exhibition Centre, Gujarat

    India's premier and most trusted Business & Tradeshow is back in Ahmedabad to provide a platform for highly evolved prospects, qualified investors, entrepreneurs from across India, neighbouring countries and delegations from other parts of the world.

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Mismanaged billing counters
A recent visit to one of the organised grocery stores was quite good till the time we reached the cash counter. It took us about 15-20 minutes to…