On its way to be the next fashion marketplace
Started in 2013, July as a curated marketplace for designer wear, regional ethnic brands and handcrafted products from all over India, one initial challenge that Indianroots.com faced was not the cost, but the mindset of consumers, who were willing to spend freely for a foreign handcraft but bargain for Indian handicrafts. Recalling the initial days, Indianroots.com CEO, Rahul Narvekar says, that the venture almost died as a start-up and how he had to take a voluntary pay cut to stabilise. Now, the venture receives over 30 per cent repeat customers every month, he says.      
 
Closely competing with Myntra 
“We are on track to be the leader in
this space in the next two years,” states Rahul Narvekar, CEO, Indianroots.com, after scaling the top lines by achieving 61 crores plus in the last financial year. He pins down the target for this year to grow to 600 crores plus. “We are only in fashion space and that is our exclusivity. When a customer goes on to Amazon, they get lost among the sheer number of product range,” he points out. 
The Indianroots.com platform enrolls the finest craftsmen and best designers of the country with over 60 designers and products from almost 500 brands focusing on Indian fashion, apparel and accessories, including designer wear etc. 
Talking about his focus this year, he says the strategy is to further extend Indianroots.com’s positioning to become the truly ‘Indian Fashion Retailer’. And the aim is to move away from being a ‘niche’ player to being a full fledged fashion marketplace with fusionwear, home, personal care and other categories coming in. We haven’t yet touched the tip yet, said Narvekar. “eCommerce is still miniscule as compared to offline retail, and currently, we are a very young industry which is scaling fast. So, there is a churn which is expected,” explained Narvekar.   
Basically, this is a once in a lifetime opportunity to build a billion dollar business within a few years. And the sheer scale of the opportunity is staggering, informed Narvekar. 
 
Moving on to the marketplace model
“One key differentiator as I see it is the positioning, the audience and the sheer scale we bring,” stated Narvekar. “We will be focusing on the India market, as also bring in a lot of iconic local brands onto the platform. In short, we intend to become ‘the organised marketplace for the unorganised fashion segment’,” he emphasised. 
“Every region has pretty strong regional and local brands who all have issues of scale. www.indianroots.com is the platform to help these brands leverage the power of eCommerce, without diluting their brand positioning,” said Narvekar.  
“We are a fashion marketplace hence all aspects of a product - the sensibility, the appeal, the form - are crucial. While we do have most of the big names, we are rapidly increasing the penetration of young talent,” said Narvekar.   
“Our Average Order Value (AOV)
is about Rs.17000, which is the highest in the business.  For instance, a brand like AM PM has sold 6.5 crores worth of products in 45 days on www.indianroots.com,” he said. 
Further, in order to strengthen its presence, Indianroots.com is planning a series of ‘experience centres’ across the globe for people to touch and feel the products. These will be interactive centres wherein customers can experience selective products, try them, give their measurements etc.
 
Exclusive interview
 
Indian traffic forcing Indianroots.com to go deep into Indian Fashion Retailer talks to the enthusiastic fashion e-tailer, Rahul Narvekar, Founder & CEO, Indianroots.com, who intends to leverage the regional and local brands through his online venture to tap eCommerce to the fullest.  
 
Starting from inception till date, what are the milestones that you have achieved? 
• We have sold the single
largest apparel order in eCommerce history- 
Rs 19 lakhs, prepaid, online. 
• We have scaled from 
5.5 crores to 61 crores.
• We have helped artisans sell their products at a fair price by eliminating the middle man such as the entire Ramayana - handpainted on a saree.   
 
How difficult or easy it is to deliver Indian ethnic dresses
to the end consumers? 
It varies from dress to dress. Some are off the rack, some get made to order. Managing the expectations of consumers versus making the vendors understand time commitments is the tough part, but its changing. For a lot
of artisans and designers, SCALE is a challenge.
 
How much technology adoption is required in your day-to-day business operation? 
We are on ERP from day one. Having said that we are working on automating a significant layer of our daily processes as also help create an eco system where we help smaller brands understand and leverage technology to scale.
 
Who are your payment gateway solution providers and how much valid is the strategy of outsourcing payment gateway to the third party?
We have paypal and 2CO as also payu and CC avenue. We also are working on enhancing this offering. 
 
Brief us about your supply chain and fulfilment centres.
Currently, we have one fulfilment centre but are in the process of setting up regional fulfilment centres across the country. 
 
How do you position your brand in India and abroad? 
We are about ‘Indian Fashion’.  
 
What is your price proposition for your products abroad? And what is the demand like? 
We are about fair prices and price is what the brand offers as MRP in respective markets. Demand is huge 
but one thing I have learnt in eCommerce since 2009 is that ‘supply creates its own demand’.  
 
Any plan to expand product portfolio, marker expansion or upgrading to omni-channel?
While so far we were focused on international markets, we got
pleasantly surprised with the traffic and orders from India with negligible marketing. This year we are focusing on expanding the offering on site as also going deeper into India.

 

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