McDonald's focuses on delivery as long term growth; partners with Uber, DoorDash

“McDonald’s is on a delivery journey – and we’re building on the extraordinary growth of our delivery business over the last five years,” shared a statement from the QSR chain as it announced partnership with Uber and DoorDash to expand its delivery across globe.

In 2017, just 3,000 McDonald’s restaurants offered delivery. Now, delivery is available in more than 32,000 restaurants across 100 different countries. Delivery has become an integral part of the brand’s business around the globe.

“To meet customer demand, we aim to work with partners who can make the delivery experience seamless for our customers and restaurants. Our partnerships with these providers are mutually beneficial – the massive size and scale of McDonald's provides partners with unique advantages, including an iconic brand, unmatched proximity to customers around the world, leading customer acquisition, demand throughout the day, operational excellence and world-class marketing expertise,” it added.

McDonald’s and Uber are announcing a new, long-term global strategic partnership, evolving their existing agreement and providing McDonald’s customers and franchisees with the convenience and value of McDelivery® in markets across the world.

Similarly, McDonald’s and DoorDash have agreed to a new, long-term global strategic partnership, evolving their existing agreement and providing McDonald’s customers and franchisees with the convenience and value of McDelivery® in markets across the world. McDonald’s and DoorDash’s partnership will support growth to the McDelivery business and advance both companies’ commitment to innovation.

“We’re grateful for our partners who help us make it possible for millions of customers around the world to get their favorite McDonald’s orders where and when they want them. The momentum has been impressive, and we’re excited to continue to innovate to make the delivery experience even better,” added the statement.

The QSR chain also mentioned that their work with DoorDash and Uber Eats will help them improve operations, unlock speed, value and accuracy, benefiting franchisees and most importantly – providing convenient, feel-good experiences no matter how their customers choose McDonald’s.

Delivery is a significant component of McDonald’s Accelerating the Arches growth strategy to drive the business forward while providing a fast, easy experience for customers. Since the launch of McDelivery five years ago, McDonald’s delivery footprint has grown from 3,000 restaurants to more than 32,000 restaurants across 100 countries through partnerships with both local and global platforms.