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  • !COVID 19 Impact Series

The new normal of Retail

Virtual Conference | Live Q&A

20th May 2020 01:50 PM - 05:30 PM IST

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Our Speakers

About Virtual conference

As contactless deliveries becomes the new way of buying post lockdown, customers are resorting towards online channels to make the purchase. Ecommerce players are upping their capabilities to fulfil this surge. It would seem that the coronavirus is accelerating the structural changes we've been seeing across retail and society for the last decade — toward online interaction, toward e-commerce and away from brick and mortar, more towards direct-to-consumer and less from stores. This would imply that Retailers would have to aggressively Redirect their efforts towards digital transformation to adapt responsively to product, workforce, partner, and operational systems and reduced spending on store openings and remodels.

The big question is that How would Retailers going forward be better prepared for the omni-channel shopper and responsiveness to demand shifts. Has Covid 19 Pandemic has redefined the rules of retailing towards Omni-channel digital transformation forever? What is new normal...

3 Sessions
3:40 Hours
Live Q&A
400 Delegates


Retail from the lenses of new normal

01:50 PM – 02:00 PM

Welcome Note: Ritu Marya, Editor-in-Chief, Entrepreneur India & APAC + Franchise India & Retailer media

02:00 PM – 02:20 PM

KEYNOTE: How New Retail is Emerging and How Brands need to ready for it

2020 will be the most Disruptive year for Retail Industry. New Trends are Emerging- some temporary and some more permanent. What will the long-term effects of all that has happened this year be? And how will the retail sector look when the wheels get rolling? Will Digital be the New channel for the Retail Industry in times to come.

Bijou Kurien, Member – Strategy Board, L Catterton Asia

02:20 PM – 02:35 PM

KEYNOTE: The New Retail: Survive & Thrive with Online, Offline and Technology

How Contemporary retailers and consumer Brands must operate across multiple online and offline channels and talk to customers an integrated shopping experience

Amit Sharma, CEO & Co-Founder, ShopX

02:35 PM – 03:30 PM

SESSION I: Retail from the lenses of new normal:

Session Highlights:
  • Bonding with the Customer Post Covid: How To engage digital first consumers today? Why retailers need to invest in creating a unique online experience that speaks directly to the shoppers. Well-known brands that are sophisticated have had an edge during the epidemic, but the online world remains the key to victory.
  • A Balancing Act: How to strike the right mix between offline and online. Are we heading towards an era of experience centres only? Would customers be directed to a special zone to experience the product and ultimately buying will take place through online only?
  • Are Mom and pop back with a bang: Is our kirana is the answer to fulfil social distance norms? Can they have permanently place as far as Digital omnichannel strategies are concerned?
  • Technology Makeover: How new age technologies like AI, Chatbots amongst others in omnichannel deployment in post covid era? How will Businesses be seeing some of the opportunities that can arise from creative marketing for private traffic?
  • The Way Forward: Should Retailers measure the profitability of the business by ZIP code and have a channel resurrection between in-store or an online purchase?

Session Moderator: Ritu Marya, Editor-in-Chief, Entrepreneur India & APAC + Franchise India & Retailer media

Rakesh Kumar, Director | Retail | South East Asia, Adidas
Jamshed K Daboo, Independent Advisor - Consumer, Retail, Hospitality and Director on the Board of Trent Hypermarket Pvt. Ltd.
Vineet Gautam, CEO, Bestseller India
Amit Sharma, CEO & Co-Founder, ShopX
Sahil Malik, CEO, Da Milano & Rosso Brunello

03:30 PM – 04:30 PM

SESSION II: Lifestyle Commerce & The Future Consumer Index

Session Highlights:
  • Consumer First: Merging the physical, digital and human experience
  • Engagement vs. Transactions: How Brand need to be Finding Balance in A Competitive online-offline Landscape
  • Has the Age Direct to Consumer truly arrived now? Are Brands ready for it?
  • The VC Outlook 2020 for New Age Consumer Brands & Lifestyle Retail
  • Collaboration 2020: How offline Brands, Marketplaces and digitally native brands should collaborate for growth post covid
  • Rethinking Supply Chains – Sourcing in the Pandemic times

Session Moderator: Punita Sabharwal Kapoor, Deputy Editor, Entrepreneur Media

Amitava Saha, Co-Founder , Firstcry and Xpressbees
Dipanjan Basu - Partner and CFO - Fireside Ventures
Ayushi Gudwani - Founder and CEO – FableStreet
Aman Gupta, Co-founder, boAt
Sanjay Roy, Executive Director – Sales, Puma Sports India

04:30 PM - 05:30

SESSION III : Retail in the post-coronavirus world of retail

Strategies, tactics, markets, and channels that Retailers need to define in the Post Covid World.

  • What could be the fast growth opportunities for Retailers globally third quarter of 2020 onwards
  • Would Contactless and Storeless become a long-time norm – How Brands need to be prepared for the Physical- Digital world Collusion
  • The blended channel: How can retailers leverage deep customer insight on How different customer segments navigate the customer journey across digital and physical channels.
  • What Measures would Retail Brands need to have in place as we emerge from Quarantine to ensure top customer safety.

Session Moderator: Ritu Marya, Editor-in-Chief, Entrepreneur India & APAC + Franchise India & Retailer media

Amit Pande, Brand Head - The Collective & International Brands, Madura Fashion & Lifestyle
Neil Wynn Jones, Retail and Luxury Specialist Adviser, UK Trade & Investments
Kumar Sambhav Verma, Sr. Vice President & Head Omnichannel – Asia, Bata


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