What is Total Quality Management (TQM) in Retail? Explained

Total Quality Management (TQM) in the retail industry is a comprehensive approach to quality assurance that involves continuous improvement and the involvement of all employees in the quest for excellence. TQM focuses on enhancing product and service quality throughout every stage of the retail process. It involves rigorous quality control measures, customer feedback analysis, and process optimization to minimize errors and defects. Embracing TQM in retail helps build customer trust, boosts operational efficiency, and fosters a culture of continual improvement, ensuring that the entire organization is committed to delivering the highest quality products and services to consumers.