What is Kaizen in Retail? Explained

Derived from Japanese business philosophy, "Kaizen" translates to continuous improvement. In the retail industry, Kaizen is a methodology focused on making incremental, continuous enhancements to processes, products, and services. It encourages a culture of continuous learning, employee involvement, and small, ongoing improvements to optimize efficiency and quality. Retailers adopting Kaizen principles aim to foster a dynamic and adaptable business environment, where every team member actively contributes to the betterment of operations, resulting in enhanced customer satisfaction and sustained competitive advantage.