How to Build D2C Brands Via User Retention Strategy Powered by Engagement
How to Build D2C Brands Via User Retention Strategy Powered by Engagement

A brand must establish a relationship with its audience to stand out in today's crowded direct-to-customer (D2C) market. The most effective approach to do this is to initiate engagement. In the traditional sales industry, it is well known that concentration promotes trust and increases conversion rates. D2C brands need to offer more individualized and distinctive experiences to differentiate themselves from the competition and grow their consumer base. This depends on the efficient use of tools like AI, which can result in predictable customer experiences.

The development trajectory for D2C brands has been steadily rising since consumers continue to appreciate the security, comfort, and convenience that online shopping platforms offer. From being a niche and nice-to-have strategy, D2C marketing has grown into a powerful force driving the country's retail revolution.

Thanks to its tenacity, quick popularity, and increasing emphasis on delivering customer happiness, the D2C sector has emerged victorious in upending the retail and e-commerce status quo. D2C brands have embraced technical advancements to obtain a competitive edge.

Using AI to Enable Customer Acquisition and Retention

The development of AI has dramatically streamlined many areas of real-time digital consumer interaction. In-cart upsell refers to recommendations made using customer interactions and AI learning. As a result of the complete digitalization of operations, customers have become quicker to make purchasing decisions, and D2C businesses have concentrated on making clients feel welcomed on whatever platform where their products are displayed. Modern technology has also been included in D2C marketing, significantly reducing wait times and assisting in customer acquisition and retention through automated chat-based interactions.

Determine and Classify Potential Customers

A brand that wants to increase the number of its customers will choose several varied groups to focus its outreach. Segmentation based on demographics, interests, or behavior is a difficult task that requires a lot of time and resources. Integrating AI and ML, quickly detecting numerous categories across platforms, and compiling a quality list of prospects can accelerate this process. AI can use these characteristics to guide personalized dialogues with new and existing customers that are most likely to result in sales.

Respond and Engage with Repeat Customers

Most D2C businesses rely on customers' repeat business. AI can leverage insights from previous interactions and purchases to send return customers personalized messages at the right time. After reading information that has been personalized for them, the user ultimately develops a favorable opinion of a brand, which may boost and increase brand loyalty among current customers.

Experience Post-purchase

Brands are aggressively investing in digital solutions to address various business challenges throughout the operation cycle due to the growing competition in D2C. To increase sales, there is much focus on increasing brand recognition and offering a fantastic pre-purchase experience. However, businesses must remember that a trustworthy relationship between a brand and a customer is created when a buyer hits the buy button. To build a solid and prosperous business, the post-purchase experience is equally as crucial as the pre-purchase experience.

To generate repeat business, several post-purchase factors, including the ease of tracking purchases, on-time delivery, and customer service availability, are crucial in fostering consumer loyalty.

Data-driven logistics solutions are essential to the expansion of D2C businesses because they reduce errors, cut costs, and boost operational effectiveness - all of which are vital in providing the best post-purchase customer experience. D2C brands should concentrate on the pre-purchase expertise of the customer and emphasize the post-purchase experience, which includes easily tracking orders, making deliveries on schedule, and providing good customer service. As a result, brand reputation, customer loyalty, and retention rates may all rise.

Technology integration is necessary for D2C brands to prosper and streamline operations. Seeing the world through the customer's perspective and giving them the best overall user experience is crucial for retaining customers.

Stay on top – Get the daily news from Indian Retailer in your inbox
How URturms Bagged a Rs1.2 Cr Deal on Shark Tank India: A Sustainable Fashion Success Story
How URturms Bagged a Rs1.2 Cr Deal on Shark Tank India: A Sustainable Fashion Success Story

In an era where sustainability and innovation are becoming paramount in every industry, URturms stands out as a beacon of change in the fashion world. Founded by Surender Singh Rajpurohit, this apparel brand is on a mission to cater to eco-conscious individuals who refuse to compromise on style or sustainability. With a vision that blends cutting-edge technology and eco-friendly practices, URturms has redefined the narrative surrounding fashion, proving that style and sustainability can coexist harmoniously.

Surender Singh Rajpurohit's journey to becoming the owner of URturms is as inspiring as the brand itself. With a background entrenched in the automotive industry, Surender's foray into the world of sustainable fashion began when he became a customer of URturms in 2018. Recognizing the brand's potential to make a significant impact, he made the bold decision to acquire URturms in 2022, infusing it with fresh perspectives and a commitment to excellence.

Innovative Technology Meets Fashion

At the heart of URturms lies its innovative approach to clothing, leveraging advanced hydrophobic technology to create garments that are not only stylish but also practical and durable. From their signature 30-day no-wash denim jeans to AC cool tech shirts and 7-day no-smell socks, URturms' product line embodies the perfect synergy between fashion and technology. By integrating these cutting-edge technologies into their designs, URturms is revolutionizing the way we perceive and interact with our clothing.


"Innovation and sustainability are not just buzzwords; they're the driving forces behind meaningful change in the fashion industry," states Surender Singh Rajpurohit

Optimization and Restructuring

Before URturms made its debut on Shark Tank India, Surender embarked on a mission to streamline the brand's operations and optimize its resources for maximum efficiency. With a keen eye for business operations, Surender reduced the number of SKUs, optimized packaging costs, and trimmed the team from 60 to 9 people. These strategic decisions not only helped improve the brand's bottom line but also positioned URturms for exponential growth and success in the future.

Shark Tank India: A Platform for Success

When Surender stepped into the den of investors on Shark Tank India, he presented a compelling case for URturms, seeking Rs 1.2 Crore for a 2 percent equity stake, valuing the company at Rs 60 Crore. Despite facing tough negotiations and intense scrutiny from the sharks, Surender remained steadfast in his vision for the brand, showcasing its impressive growth trajectory and solid unit economics. His passion and determination caught the attention of the sharks, ultimately leading to a lucrative deal for URturms.

Sealing the Deal

After a series of intense negotiations, URturms secured a deal with Azhar Iqubal, who offered Rs 1.2 Crore for a 4 percent equity stake in the company. This landmark moment not only validated URturms' potential but also provided the brand with the necessary resources and expertise to propel it to new heights of success. With Azhar Iqubal's backing and the exposure from Shark Tank India, URturms' net worth soared to Rs 30 Crore post-deal, solidifying its position as a trailblazer in the fashion industry.

Continuing the Journey

Even after its momentous success on Shark Tank India, URturms remains committed to its core values of sustainability, innovation, and style. With a renewed sense of purpose and determination, URturms is poised to continue pushing the boundaries of fashion while staying true to its eco-friendly ethos. As the brand continues to grow and evolve, it serves as an inspiration for both consumers and aspiring entrepreneurs, proving that sustainability and style can go hand in hand.

URturms' journey from eco-conscious ideals to Shark Tank triumph is a testament to the power of innovation, determination, and sustainability in reshaping the fashion industry. As the brand continues to make waves with its groundbreaking designs and eco-friendly practices, it remains a shining example of how fashion can be both stylish and sustainable. With URturms leading the charge, the future of fashion looks brighter than ever before.


Next Story
Also Worth Reading