Why Poor Customer Experiences Costing Businesses Up To Billions?
Nearly all consumers in India (96 percent) said they were dissatisfied with their experiences as customers in 2021. This could be costing businesses…
Outlook 2020: Technology driving change in the after-sales service industry
Encountering product-related hassles after making a purchase is a common issue faced by many consumers. It could be after buying a television or…
How online rental options are transforming real estate?
The real estate industry in India has grown rapidly over the years, owing to the growing demand for new and innovative housing designs, which has…
Customer relations rake in revenue
I was recently on the panel with award winning retailers. The debate was focused on what award winning retailers do that non award winning…
Explore Upcoming Events And New Age Agendas
  • Indian Restaurant Congress & Awards 2024
    8-9 October 2024, Yashobhoomi, India International Convention and Expo Centre (IICC), New Delhi
    Indian Restaurant Congress is a premium event in India's food and beverage sector, dedicated to advancing the restaurant industry through knowledge sharing and networking.
  • IReC 2024
    29-30 Nov 2024, Jio World Convention Centre, BKC, Mumbai

    Embark on a transformative journey at the highly anticipated IReC X Labels 2024 event, where the pillars of retail, eCommerce, and licensing converge to shape the future of India's dynamic industry landscape.

  • Franchise India 2024 Mumbai
    29-30 NOV 2024, Jio World Convention Centre, BKC, Mumbai

    The focus of the 2024 event is to get the best of Brands and Business Investors and for brands to get business done by meeting new partners, building advanced business relationships, and gaining new Business insights to help them make bold choices in the year ahead.

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Mismanaged billing counters
A recent visit to one of the organised grocery stores was quite good till the time we reached the cash counter. It took us about 15-20 minutes to…