Case study : Integrated Retail - Retail process made easy

Incorporated in the year 2002, Integrated Retail is a leading retail solution provider for retailers across Asia. The company through its offices and associate offices in Bangalore, Mumbai, Delhi, Bangkok, Singapore and Manila services over 200 retailers adding to over 3000 retail outlets. For its delivery excellence, the company was awarded the “Asia Pacific and Greater China- Business Partner of the year 2008” by Retail Pro LLC.,

Integrated Retail caters to specialty retail, soft goods, apparel, footwear and accessories.  It also now caters to F&B, restaurant technology requirements. Company, which is present in India for past seven years and five years worldwide, is growing at 25 per cent. 

Integrated Retail offers IT solutions like Retailpro, an inventory and POS solution; Cuscapi - F&B and hospitality solution; business intelligence, integration with other software, IT-enabled services; retail consulting; and corporate training

The list of IT clients of  Integrated Retail includes high profile names like Estee Lauder, Charles and Keith, Planet M, Puma, Toby Sports, 77th street, Timex, Zimson, Ebony Gautier, Sherwin Williams, Nik Nish, William Penn, The Home Store, Bizarre and a host of others. The list of consulting clients includes United Colors of Benetton, The Bombay Stores, Tesco, Carrefour, Dockers, Himalaya, Levi’s, Lush, Reliance Webworld, Tanishq, Shoppers Stop, Tommy Hilfiger and others.

CASE REPORT

Zimson Times Watches is a fast growing retail chain in India selling international and national brands of watches having stores in Coimbatore, Bangalore and Chennai. The chain has grown to 17 stores, with another 20 stores under plan.

Challenges

Zimson’s main requirement was a comprehensive and user friendly inventory management cum Point of Sale system for managing their business with multiple stores and brands in different cities, and a supportive back-up company. 

Solutions provided

Integrated Retail implemented Retailpro of Retail Pro International LLC, USA, the retail software suite for Zimson in 2008. Retailpro suite implementation at Zimson covers inventory management, procurement management including vendor performance analysis, distribution and inventory optimisation, pricing and margin management, customer relationship management, point of sale, reporting, audit trials and data consolidation. Integrated Retail also supports Zimson on a 24 X 7 basis through remote and on site support at each of its store and stocking location. They have also developed customised tools and plug-ins for special requirements.

Benefits

Retailpro from Integrated Retail provided Zimson with very high uptime and high availability reliable retail solution. Zimson solely depends on Retailpro for inventory management and flexible management reports.

 “Integrated Retail and Retailpro, their thoughts, their team’s assistance and the software, have helped us to achieve control over each aspects of retail business dealing in all our segments - stores, stocks, Point of Sale, staff productivity, stock transfers and MIS etc.”

Adil Nawaz Khan & Sharjeel Khan, Directors, Zimson Times Private Limited.