HUL's Customer Insight centre

First hub in India and seventh in the world.

Unilever has set up a Customer Insight and Innovation Centre in Mumbai to study how consumers shop for FMCG products. It is HUL’s first such hub in India and seventh in the world. Situated in Andheri, it will be used by several group companies in developing and emerging markets to understand how people shop in both neighbourhood stores as well as modern trade.

“The learning will go typically in developing and emerging markets where traditional trade is big. We have been doing consumer marketing forever where the basic premise is consumers are truly the same,” says Punit Misra, Vice-President, Customer Development, Hindustan Unilever. had in January, 2012 reported the exit of Gopal Vittal, Executive Director of the Home and Personal Care business of Hindustan Uniliver Limited. Also in August, 2011, HUL had joined hands with Star Bazaar for CSR activity.