Paytm Mall to hire 3000 agents to onboard local merchants sell online

Paytm Mall will scale its hiring efforts as it builds an offline-to-online (O2O) commerce marketplace by onboarding trusted local shops across India to sell their inventory on its platform.

The company plans to hire 3000 agents across the country to its existing workforce in a bid to expand its reach to shopkeepers in tier-II and tier-III cities, helping them to bring their catalogue online and, thus, enable discovery of their products on its platform. These agents will also enable the shopkeepers with the Paytm Mall QR code solution which consumers will be able to scan to browse their products and place an order thereby creating a smoother discovery and buying experience.

Amit Sinha, Chief Operating Officer, Paytm Mall, said, "Our team will onboard trusted merchants and will offer end-to-end support. This will help bring a much larger base of merchants who have been traditionally selling offline to become a part of mainstream digital ecommerce."

Through this agent network, local shops will be able to sell products without having to manage inventory, payments and logistics, thereby opening up additional revenue streams.

Paytm Mall will use physical distribution, merchant education and on-ground onboarding efforts to inform and educate merchants about enlisting on Paytm Mall through this agent network.