E-commerce giant, Amazon India will further expand its regional language offering with the launch of voice shopping experience in Hindi in the coming weeks.
Amazon has also announced that customers can now access Amazon.in in Marathi and Bengali, in addition to the five previously available languages – Hindi, English, Kannada, Malayalam, Tamil and Telugu.
"These launches break the language barrier and make e-commerce more accessible and convenient for millions of customers across India," Amazon India said in a statement.
For the launch of Amazon.in in Marathi and Bengali, Amazon worked with expert linguists to develop an accurate and comprehensible user experience in each of the languages. The team has chosen commonly used terms over perfectly translated words to make the shopping experience authentic, easy to understand and delightful for customers, the statement said.
Amazon customers can select their preferred language across Android and iOS apps, mobile and desktop sites. Once selected, the language preference will be recorded and remembered for future visits. The upcoming launch of the voice shopping experience in Hindi follows the launch of voice shopping in English in 2020.
"Our aim with regional language shopping experience is to make e-commerce accessible, relevant and convenient for customers. Every month, tens of millions of customers visit Amazon.in in regional languages and 90 percent of the customers are from tier-II and below cities," Amazon India Director (Customer Experience and Marketing) Kishore Thota said.
This festive season, Amazon is happy to expand the Amazon.in experience for customers in Marathi and Bengali, he added.
"Since the launch of voice shopping in 2020, we are humbled to see the adoption of voice by Amazon.in customers to fulfil their shopping needs has grown by 2X year-on-year. We will continue to focus on bringing new features for our customers on voice to make their shopping experience exciting and fulfilling," Thota said.
Amazon India has been innovating to expand the digital opportunity for both customers and businesses by localising various offerings in the areas of regional language, voice and video. Since June 2020, Amazon.in has introduced seller registration and account management services in languages such as Hindi, Tamil, Kannada, Marathi, Telugu, Malayalam and Bengali.
In voice, Amazon Alexa - a cloud-based voice service that powers the Echo range of smart speakers - is available in English and Hindi and also understands proper nouns in various languages such as Hindi, Marathi, Gujarati, Kannada, Bengali, Tamil, Telugu, etc.
In video, Amazon Prime Video makes titles available in Hindi, English, Marathi, Telugu, Tamil, Malayalam, Kannada, Marathi, Gujarati, Punjabi and Bengali. In addition, through Kindle Direct Publishing, authors can self-publish their work in five Indian languages including Hindi, Tamil, Malayalam, Marathi and Gujarati in addition to English.