How to Enhance Customer Experience Through Digitization in the Retail Industry
'Customer is King' is an adage that has been etched in our minds since time immemorial, and it could not be further from the truth. Be it any…
The Power of Conversational Commerce: What Should CX Leaders Look Out For in 2023
With India clocking Rs 3,200 crore of digital transactions between April and July 2022, it is safe to say that the digital payment domain in the…
Address API: The Key To E-commerce Success
Most e-commerce business owners will agree that when it comes to sales, there is no greater horror than the dreaded churn rate on the checkout page.…
How AI is Creating a Customer Intelligence Pool for Businesses
In the age of Retail 4.0, Artificial Intelligence with connected technology enables retail enterprises to understand customers with multi-dimensional…
Explore Upcoming Events And New Age Agendas
15-16 Apr 2023, The Grand Ball Room, Hyatt Ahmedabad
Indias premier and most trusted Business & Tradeshow is back in Ahmedabad to provide a platform for highly evolved prospects, qualified investors, entrepreneurs from across India, neighbouring countries and delegations from other parts of the world.
15 - 17 May, 2023 - Hotel Hilton, Bengaluru
The challenge for businesses today is to cope with the constantly changing landscape of Retail, eCommerce & Payment and evolving consumer expectations. Alongside, they must also aim to achieve operational excellence, an agile culture, and smart & prompt decision-making.
15 - 17 May, 2023 - Hotel Hilton, Bengaluru
Setting in Motion the New Commerce Revolution as the biggest and widest D2C community will gather on 15 - 17th May 2023 in Bengaluru. D2C brands are transforming and modifying consumer experiences and disrupting the industry by building solid customer relationships.
20 - 21 May, 2023 - Hall No. 1, Chennai Trade Centre, Chennai
The India Electric Vehicle Trade Show brings together the industrys most influential minds who will share their insights and successes, discuss the challenges and opportunities of a sustainable future, and show attendees how their organization can help accelerate the transition to a cleaner, less polluting form of transport.
15 July to 16 July - Pragati Maidan, New Delhi
If scale equals resiliency, then franchising becomes an appealing option for investors. Those seeking the shortest route toward harnessing the benefits of scale will be drawn to franchising in the New World.
Stay on top – Get the daily news from Indian Retailer in your inbox
How AR and VR Technologies are Driving Customer Experiences
Augmented Reality (AR) and Virtual Reality (VR) connect the physical and digital worlds. With AR and VR, you can soak in information in a manner that…
5 Ways of Creating an Engaging and Effective Customer Experience Using Messaging
Bazaars are buzzing, shops are decked up and customers are happy shopping – online and offline. The festive season has truly brought cheer to…
How Brands are Leveraging Experiential Retail to Re-define Customer Experience
The future of retail is dynamic and exciting – rooted in the re-imagination of engagement channels, disruption of business models, and innovations in…
How Effective SaaS-based Tech Integration can be the Key to Navigating Cold Supply Chain Disruptions
Cold Supply Chain networks are at the core of food and pharma supply chains and are vital in ensuring optimal temperature-controlled environments are…
How Technology is Enabling a Superior Checkout Experience for Customers
Technology is paving the way for fast and frictionless checkouts, enabling convenient shopping experiences for customers and enhancing cart…
Why D2C Brands Prefer Collaboration over Competitive Prices
A Direct-to-Customer (D2C) business model is a recent development, which is often confused with conventional supply chains. In a conventional supply…
Why Delivering Experiences with Retail Real Estate is the Future of Shopping Centers
Starting the year on a positive note, according to real estate investment firm CBRE, leasing across India's high streets and malls is expected to…
How Customer Expectations have Caused an Essential Shift in Hyperlocal Fulfillment
The way we shop has radically changed over the past few years. Shopping for anything – groceries, medicines, apparel, or electronics – used to be an…
8 Customer Experience Mistakes Brands Make
Businesses today invest heavily in sales and marketing initiatives and enjoy great success. However, such an approach inevitably falls short of…
How Technology is Enabling a Superior Checkout Experience For Customers
Technology is paving the way for fast and frictionless checkouts, enabling convenient shopping experiences for customers and enhancing cart…
How Improving Customer Experience Can Enhance Company Valuations to As Much As 400 pc
Today creating an effective Customer Experience (CX) is about more than just ensuring your customers receive the products and services they desire in…
How is SR Shopping Mall Offering an Online, Immersive & Customer-Centric Shopping Experience
SR Shopping Mall (SRSM) was earlier entirely dependent on high footfalls for sales as it was one of the most popular shopping destinations in…
Rediscovering Retail
When strategies such as JIT (Just in Time), Agile Supply Chain, Lean Management, and many more are too big to fail to go for a toss, then what needs…
How Bright is the Future of Neighborhood Malls?
The neighborhood mall is a small community space. It can be in the middle of the town or a satellite town. Its size isn’t like a lifestyle center, it…
Preparing your Tech Team for the Diwali Season Sales
During this festive season of Dussehra and Diwali, Indian retailers are predicted to generate US$9.2 billion in online sales, according to Forrester…
Future of FMCG Sector in India
With household goods and personal care products amounting to up to 50 percent of FMCG sales in the country, the FMCG sector has proven to be India's…
How Online Fashion Brands are Using Analytics to Personalize Customer Experience
These days it is not unusual to hear words like PDP views, ATC and BTD ratios, checkout drop-offs, etc. in the corridors of a fashion start-up. The…