What is No Fault Found (NFF)? Explained

No Fault Found (NFF) indicates a situation in which a customer reports an issue with a product, but after investigation or testing, no actual fault or defect is discovered. This term is commonly used in customer service and product support contexts. Retailers may encounter NFF scenarios when customers seek assistance for perceived issues. Handling NFF situations involves clear communication, providing explanations, and ensuring customer satisfaction, even if no fault is identified.