Timex India Collabs with Unicommerce to Enhance Post-Purchase Experience

Timex India has collaborated with Unicommerce for its e-commerce operations. As part of the collaboration, Timex India has deployed Unicommerce’s Order Management and Warehouse Management Platforms at its warehouse to further strengthen its e-commerce business operations and elevate the post-purchase experience for its online buyers. The company is currently managing its 9 sale channels through the Unicommerce platform including its brand website and various leading marketplaces.

Timex Group designs manufactures and markets a wide variety of innovative timepieces in India and around the world. And to be part of the consumer shopping journey which starts online in a lot of cases, it makes sense to be part of marketplaces. Unicommerce has built centralized operations for multiple brands under the Timex portfolio through its platform to support Timex in delivering a superior consumer experience. This has led to simplified logistics management and order management and reduced return orders. The centralized dashboard by Unicommerce provides complete visibility of all the orders across marketplaces and brand websites and, also helps automate warehouse operations to ensure faster and more accurate deliveries of online orders. 

This partnership aims to enhance the customer experience by further building the efficiency of Timex India's logistics and order fulfillment processes. Unicommerce's advanced platform will provide Timex India with real-time visibility and control over its orders, inventory, and shipments. This will enable the brand to dispatch orders faster and improve overall customer satisfaction.

Deepak Chabbra, MD, Timex Group India said, "Our partnership with Unicommerce is a strategic move to enhance our e-commerce capabilities and stay ahead of the curve in a highly competitive market. With Unicommerce's platform, we will be able to manage our operations more efficiently, reduce errors, and improve our turnaround time further for order fulfillment. This will help us in our ongoing journey of delighting our customers through a seamless and hassle-free shopping experience, ultimately driving customer loyalty and business growth."

Kapil Makhija, CEO of Unicommerce said, “E-commerce operations require a specialized approach to support their growth. Unicommerce provides an integrated platform for strengthening a brand’s e-commerce supply chain. Timex is one of the biggest names in the watch industry.  We are elated to have them on our platform and support them in the next phase of their growth journey.“

Unicommerce is a post-purchase experience management platform empowering D2C brands, omnichannel retailers, e-commerce companies, and other online sellers with its SaaS-based integrated supply chain technology. With a presence in India and its strong endeavor to support unique and newer industry categories globally, the decade-old company is further growing its presence in the international market.