In a bid to narrow the back and forth hassles, country’s eCommerce major Flipkart has recently altered its return-time window by 20 days. Unlike the previous policy, where the products had 30 days return guarantee, will now have only 10 days on most of the top-selling products. The Bengaluru-based online retailer has told its sellers that they will have to pay higher commission from June 20.
The ongoing no-question-asked return policy adopted by the eCommerce fraternity has caused a lot of hiccups and led to higher operational costs for sellers on the marketplace as they have to bear for the return shipping expenses.
With its revised return policy, Flipkart aims at reducing the trouble caused to its sellers and help them attract more to sell on their platform.
Recently Flipkart’s arch rival Amazon, too, increased its seller commissions and it won’t be wrong to say that now these eCommerce companies all focused towards cutting their losses and dip down the unwanted cash burns.
But as per sellers on these websites, such move will lead to price hike on the portals by about 9 per cent. The newly implemented return policy is likely to apply on all top-selling categories including electronics, mobile phones and books etc.
Whereas, the 30-day return policy will be applicable for categories like clothing, footwear, watches and eyewear, jewellery and fashion accessories, as well as large appliances.
As per the company, this change in policy is been designed to encourage sellers who offer superior customer experience and will be a win-win situation for both consumers and sellers.
Apart from the above mentioned policy stimulation, the online marketplace has also decided to discontinue the Zero+ Commission policy under which is used to charge commission from certain group of sellers, instead of asking them to advertise on its platform for a fee.